GEM SLEEPReviews of mygemsleep.com

Horrible service. And they tell you one price and charge you triple that amount. Then they will proceed to harass you with constant texts and emails and letters.

Used GEM sleep based on prior insurance. They were very helpful with my first sleep study. I wish I could have used them as my one stop shop but needed to go through my insurance DME supplier. They take customer care very seriously, so if you can also get your device through them I highly recommend them!

The whole process was quick and easy from testing to setting up the CPAP machine. I’ve been hesitant to get tested, but being able to test at home was a game changer for me. I wish I did this a long time ago!

Samantha did a great job. She came into the meeting, having a plan of what she wanted to do and explained it thoroughly and was very transparent with why she was wanting to do what she explained.

I chose GEM over another company that charges $139 upfront requiring you to sumbit your own insurace claim specifically because they advertise that pre-approval is obtained from insurance prior to shipping the test and that all costs are presented upfront. However, I recently received an initial bill from GEM after my test for $316 stating the test was not covered. When I contacted my insurance company, they informed me that the claim is currently pending because GEM has not responded to their requests for additional information. Furthermore, my bill has now been increased to $525.39, which includes exorbitant charges for two 15-minute consultations and a results review appointment. Additionally, I was promised a referral for an overnight in-patient sleep study that was never provided. Given these misrepresentations and the lack of response to my insurance provider, don't use this company.

Great service

This company is horrible to deal with and their billing department is awful. They don't submit bills to insurance correctly and never respond to follow up. Don't risk it and find another company.

GEM Sleep has been ALL positive for me! I love the website with guidance every step of the way. The sleep study itself was easy and the coaching has been stellar. My machine came in the mail timely and I am well on my way to better sleep! I feel I have been informed and taken care of beyond what I could have asked for. Thank you GEM Sleep!!