Rhonda N.
Very reasonable prices
Very reasonable prices, service was great and Jennifer was awesome in the athens office.
My Eyelab carries more than 2,000 designer eyeglasses for less. Get 2 pairs of eyeglasses for $59.95, free eye exam included. Find a location near you!
My Eyelab (myeyelab.com) has 789 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Rhonda N.
Very reasonable prices, service was great and Jennifer was awesome in the athens office.
Customer
Our visit and experience went well. The only thing I was disappointed about is the fact that we walked in and waited 3 minutes or so before anyone acknowledged that we entered the building.
customer
The service was good but at the time of delivery. The lenses are very delayed. They tell you it takes two weeks. for delivery but. lies. they take much longer
Response from My EyelabOct 18, 2018
Hello Your comments regarding the service you received at our store are very important to us. It was never our intention to cause any inconvenience for you. We will forward this feedback to our regional manager and we would like to emphasize our commitment to providing the best possible service for our patients and we will take the necessary steps to avoid such situations in the future.
Jennifer Had N.
Very friendly. Kept me informed and remembered me.
Nancy M.
Bought 2 pairs of glass from My Eyelab in Arlington, TX. First all the frames were not measured to fit my face so one them was bend by the manager on day of collection and now the glasses are curved and its hard to see with them. When I picked the second pair today 10-11-2018 I was handed glasses with no case. I was told that that they don't provide cases for bigger frames. So what is the customer like supposed to do? They are the ones selling the frames and I'm expected to buy my own case even after doing at least $1k business with them. I would stay away from My Eyelab located on Cooper Street in Arlington, TX if you want glasses.
Response from My EyelabOct 12, 2018
Hello Nancy M. We apologize for all the troubles you have gone through in our store. It was never our intention to cause any inconvenience We strive to always have our patients 100% happy and it is unfortunate this did not happen with you. We value your opinion and we will share this feedback with our regional manager for training purposes.
Rafael A.
Great service. Great Customer Service and rapid service.
customer
I ordered contacts 7 weeks ago and haven't received them
Response from My EyelabOct 8, 2018
Hello We're sorry to hear that you have this inconvenience with our services. Please send us your contact information to [email protected] with the subject line Trustpilot Review and we will assist you as soon as possible.
customer
Had to push to get advertised price; both pairs of glasses are as expected
Response from My EyelabNov 30, 2018
Hello We strive to always have our patients 100% happy and it is unfortunate this did not happen with you. We value your feedback and we will share it with our regional manager for training purposes.