My EyelabReviews of myeyelab.com

Please citizens, DO NOT get your services at eyelab even if the price looks good. They rush on the exam and get your prescription wrong. You will end up paying a lump sum for bad eye prescription and generic frames. You're better off at with real experts than know how to get it done. Do not waste your time and money. They won't rectify their mistakes.

I came in to Myeyelab on 2/3/23 with my own frames and was told there will not be a problem to get them done. I was also told that my glasses would be back in 2 weeks, well 2 weeks turned into 3 weeks then 4 weeks. And not 1 person in the store could tell me what was going on with my glasses. Whenever I would call the automated system to get an update it would feed me the same crap every time. At that point it was way over a month and I was so frustrated and disappointed with MyEyelab services, so I called to cancel and asked for a refund because I refused to keep paying for something that’s not in my possession. And one of the attendants I spoke with told me that she told her supervisor about my issue and it would be cancelled and my refund would be refunded. Well 3 weeks later today 4/19/23 I found out from the company that was supposed to refund my money didn’t get a request from the supervisor at MyEyelab, another big disappointment. I will never ever use their services or recommend any one 👎🏾👎🏾👎🏾👎🏾

I went into purchase glasses in the end of February at Eyelab specials they had going two glasses for $69. They do not have real doctors in there they do it via video. Like we were waiting to get my prescription we went around for about an hour and a half looking at all the different frames and my husband and I picked up one that we loved. Finally they came back and said we cannot give your prescription you have to go elsewhere. We went to America's Best and got my prescription and looked at their frames and did not like any of them as much as I'd like to won at Eyelab. So I paid them $199 and waited for the call to say they were back in. When I got home when I lay down in my recliner I could not see out the glasses nor can I see how the glasses if I laid my head in the bedroom for one side to another you had to see straightforward or they would not work. We went back in and explain this to them and they said oh you have to have a different lens. I was told that for an extra $40.00 I got a pair of sunglasses so I picked the frame out for my glasses. I paid $175 for both and waited for them to come in. I kept calling saying where's my glasses where's my glasses. We finally went in today on April 17th and they look good in the frames. But when I got home and laid down. But when I got home and laid back in my recliner they were still fuzzy and I'm laying here in bed and tilt my head one way or the other they are so fuzzy. I can't go back in because there's nothing I can do for me they don't have glasses. I'm so disappointed it would not recommend it anybody using this store

1 Month today and still no glasses. I don't have a problem giving them time to make my glasses but there is a limit. Everything went fine in the store and the exam but again 1 month without glasses is unacceptable. When I do get my glasses that will be the last time I ever enter one of their stores.

Purchased new glasses in Oct 22, by Feb 23 I had 3 eye exams with 3 different providers, 3 very different prescriptions and none worked. I have a stigmatism and come to find out it wasn’t even recognized. Feb 25,23 I returned the glasses and requested a refund for what I paid and my benefits be restored so I could purchase glasses somewhere else. Today is April 14, 23 and money has still never t been returned. Horrible customer service at the store and at call center. All you get is a run around. Horrible experience and still no new glassed. Run don’t walk away, run!

I dropped my glasses off on March 29th for the frames to be replaced. Now my glasses are lost saying that they were picked up same day....they are gone and I didn't get them. So I have spent a week getting shuffled around with call centers and no one to help me since I cannot find your corporate office I'll just start blasting reviews

I had a great experience. Paulina was very professional and very kind. She is amazing...great personality and helpful..The other staff were very helpful, professional and outgoing..I recommend this place.

I had the weirdest and worst experience I have ever had at a business. First, I didn't know it was virtual, but whatever. One of the machines was not functioning properly. Two techs referenced that they sometimes have trouble with that machine. Eventually they carried on with the other machines and then one of the techs went into an exam room to speak to a virtual doctor who told him the exam couldn't be executed without the results from that machine. I was there for 1.5 hours, requested a refund, was told that they don't give refunds but I could reschedule. I was traveling, not close to home and would not return to that location. They still refused a refund. There were toenail clippings on the waiting room floor. And hard rock playing loudly the entire time I was there. While I was trying to insist on a refund "Highway to Hell" came on ironically. I had to leave without an exam and without a refund.