My EyelabReviews of myeyelab.com

MyEyelab rushed my eye appt with their virtual exam and mishaped a toric lens in my left eye and have since had multiple hospital visits and now experiencing vision loss in my left eye after learning it was their mistake in their exam. I had gone to Americas Best and they had never prescribed a toric lens. Also, the customer service was a nightmare they were rude to me and very smug and non sympathetic towards my situation. Be careful of this place it is not as organized and technically advanced as it seems.

I should read this before ! 😭 I depend on my eyes got an accident and the only thing was expecting was get a pair of lenses now is over two weeks When supposed not to be longer than 10 days 😂 and apparently they just told Me got to wait another one , my worst experience aver won’t recommend this place

I went eyes Lab today thank you TIRZA she did a very outstanding job and so nice I was very happy when I left Thank her again

I'll never ever ever use Eyelab again! I said this in February of this year (pre-COVID) when I had to wait 6 WEEKS for a pair of glasses that I was told would take 7-10 business days. But, after trying to give them a second chance last week, I will absolutely NEVER come here again! Last week, on September 18th, I went into the Snellville, GA location to get my frames repaired. They informed me that they couldn't repair them and that I would have to pay money to replace them. I informed the young lady that I should have a credit in the system from the horrific experience that I had with Eyelab in February of this year. She said she didn't see anything in her system. So, I paid $25.80 to replace my frames. She was also nice enough to grab some frames off of the wall and pop my lenses into them so that I would have something while I waited for my new frames to arrive. I appreciated that. While I was there, I also decided to buy a backup pair of glasses just so I wouldn't be stuck without glasses in the future should my glasses ever break again. So, in this separate transaction, I paid $145 for a new pair of glasses. Once again, she says there is no credit in the system from February for this new pair of glasses. After receiving a message to come pick up my glasses, I go to Eyelab and end up having another issue. The glasses that I paid $145 for are there. But, the frames that I originally went in for and paid $25.80 for are nowhere to be found. I'm then told that the transaction for the replacement frames is nowhere in the system. So, they say they're going to try to pull frames from another store or something but they're acting like they're doing me a favor. I PAID for this! I don't understand why I keep having these issues with Eyelab but it's exhausting and I consistently feel like my patronage is not valued.

I should have read these reviews prior to purchase. Frames are not designer and I was charged initially $1,498 but miraculously they discounted my purchase $977 which should have been a clue. $521 for 2 pair of average glasses. My wife got a pair of real designer frames from Costco with same lenses for $130. Don't be fooled by the buy one get one free and shady sales practices.

I visited the Pearland store on 518 in April I bought a pair of glasses I was happy with my purchase after a week or so my glasses was loose I went back had them tighten, within 2 more weeks had to return again and again, I was told the arm was broken ...another was ordered ..after so many return trips I went to another eye lab on fuqua and that store put the lens in new frame ..I couldn't see out glasses so I returned to the Pearland store only to find out they put the lens in backwards , 2 weeks later arms fell off again this time I picked a new frame because I was tired of going in having frames adjusted..I was called and emailed that my glasses was back ..to my surprise they had the very same frame I was replacing, I would I pay for a complete new pair of glasses with the same faulty frame..the manager wasn't in today so I have to go back to the Pearland store on Thursday....This will be my last purchase from Eye lab I'm now wearing old glasses from 3 years ago , My eyes will be confused whenever I get my glasses back

Worst experience ever was told free eye exam with purchase of eyeglass and price includes frames and lenses however after sending 3 hours waiting was told to pay almost $400 for a frame that cost $130 $230 for the lense and $45 after discount for the eye exam the ad did not say discount on exam with the purchase of glasses it said free eye exam with the purchase of a glasses plus’s buy one get one free staff was not knowledgeable and accommodating would not recommend this company

Absolutely the worst ever customer service I think I've ever experienced in 47 years of living. How are they even in business. I would strongly recommend taking your business elsewhere. Do your research with companies before trying to give them your business. Doing so with help avoid any frustrations.