My EyelabReviews of myeyelab.com

Very convenient and quick exam for my two kids Customer service was great. Thank you Shondra (or Shonda) and team at Concord, NC location

Thank you My Eyelab for serving me. Eye exam is also good.

I had a very well experience at My Eyelab in Lauderhill, everyone was very polite and attentive.

Bunch of Crooks make me wait for Over two weeks and when I went to pick my glasses they gave me those bifocals with the line in the middle which I never ordered, I wanted my glasses without that crapy line and in top of that they want to charge me double to replace it I wouldn’t recommend this place to nobody never again they suck.

I bought my glasses there in December. Had to replace frames 3 times due to split frames. Cost $32 each time. The 3rd time took 3 hours to try to insert lenses into new frames. Had to go to 2nd store to complete the last lens. My vision was fine going in, couldn’t see at all coming out. 3 doctor visits later, discovered my eye lab put the lens in wrong eyes. Won’t go back or recommend them to anyone

Worst place ever! It took months for my son to get his contact lenses. We ordered it in February 2022 and we just got them. It’s August! This place was located in Douglasville, GA. It was also extremely expensive, even with my insurance.

My significant other went in for an appointment today and called beforehand to ensure that even without insurance, he could get the 2 frames and free eye exam for 95 dollars. They confirmed it with him and he left with a bill of 688 dollars and a payment plan that we have no information about. We called right after he got home and were told by Ashton, the general manager, that we could not cancel the order because it was a “medical device” and the order is already being made less than an hour after his exam? Not to mention at the bottom of his receipt, there is a disclaimer that specifically states that “the cost of eye exam services are not refundable but the price of lenses and frames WILL BE FULLY REFUNDED.” Called back again and were told 3 times that “that’s just the way corporate has it”. They are not honest with their customers, nor do they abide by their own disclaimers. They are not accredited with the Better Business Bureau and have an F rating. We’ll be returning with our lawyer to negate the charges.

Son in law went in to get a new set of glasses. Bandera Road Store, San Antonio, Texas. They told him it was mandatory for him to have anti glare and other lens add ons, due to his astigmatism. Yet on the paperwork they gave him, they listed it as "recommended". Ashton, who claimed to be the store "general manager", again stated it was mandatory, refused to cancel the order within 30 mins of the order, and had to be the absolute worst customer service representative I've ever dealt with. Stay away from this company. Biggest bait and switch, I've ever seen. Worst customer service ever.