My EyelabReviews of myeyelab.com

Juan was really cool and informative. Great customer service and really great people to be around. A very joyful and pleasant experience.

1st I was impressed with the virtual equipment,however my contacts prescribed wasn't seeing well which is normal with contacts so I saw7 the dr on a different day and he gave me a total different prescription way lower than what had ,he is a genius but it was just a bit off and I went back for a final check so I can order my lenses an glasses. The office lady was extremely rude talking over me and saying I should try somewhere else and if I want to see the dr again I will have to pay. I am not satisfied but I will be going back bcse the dr is great they just need to stop this woman from destroying thier business. Funny enough on my 2 visits before I did hear her arguing with customers both times but I just it wasn't my business, she needs to be addressed.

I had an experience going to Eyelab they don’t know how to read your ice right they give you the wrong prescription and they don’t call you or text you when your prescriptions in as your contacts your glasses or your trials you got to keep calling them and the manager is very rude I happened to go talk to him about my eyes he kept giving me the go around finally I told him I wanted my refund back the total amount of 307 he got kind of mad started calling me that I was a liar and then he caught me lying and kept repeating and telling me that I was a liar he caught me lying he told me like maybe 20 times that’s not a good place to be going for your eye exam if you’re going to go somewhere make sure you waste your money at a real eye exam he’s not a good manager as I heard he is the owner of the eye lab so kind of stay away stay away don’t go back

I love my eye lab on 11400 Gulf Fwy Houston, TX 77034 . The manger Gisselle is really sweet and nice and I would Recommend everyone to go to this one they’re releasing people in really nice and they will work with you to explain everything

The most amazing service I have had in years from any establishment! Every and or any business can learn a thing or two from Dajia D. Dajia answered all my questions and made me feel beautiful when picking out my eye wear! I am 48 years old and have been wearing glasses since I was 10 years old. I have been In many optometrist offices over the years. Dajia and eyelab is by far the #1 best people and place to visit for your next eye exam, glasses, or contacts! Thanks Dajia for the fantastic experience!!!

My daughter and I had a eye exam at the Kernersville location approximately the 3rd week of August. She received her new glasses on approximately august 26. As of September 2 I still have not received my new glasses. I don’t understand why both were submitted the same date and I have not received mine. Now they are saying I want receive mine until September 9th. The first arrival date was September 1. So at this time I am not very happy with their delivery of new glasses. The other problem I have with them is the exam was done by a virtual website visit with a doctor. So you do not get a physical hands on exam which doesn’t give you the opportunity to address issues you may have. I mean there is nothing like being able to talk with the doctor face to face especially if you have concerns. At this point I don’t know if I would recommend eye lab or not because at this point I ma not real satisfied with them.

Bought 2 pair of glasses months ago. The guy told me that the glasses has 1 year warranty. Went there today to have my glasses fix. I spoke to a lady and said there is no warranty on the glasses I have. She told me to buy or replace the frames for $77 each. Bought the 2 of the glasses for $99. Was even thinking of buying 2 new pair cause my glasses are getting blurry. I guess once you buy and get your glasses they void any warranty. Never ever going to buy glasses there for sure.

** Read the Better Business Bureau reviews ** I was told on August 8th, 2022 my glasses would be ready in 7-10 business days. It's now been 17 business days, and no one can tell me where my glasses are. No shipping information available. Absolutely no tracking number at all. Website order look up is a joke. Now I am being told it's going to be 3 more days. The plain truth is that they have no idea where my order is. I needed these glasses before driving a long trip on Labor Day weekend. I paid this place over $900.00 for just ONE pair glasses. My money is gone, and I still have no glasses. The people at the store keep telling me it will be 3 more days. Save yourself a lot of frustration and find another place for your glasses or contacts. This place just don't seem to care about anything. Better Business Bureau gives them 1.2 stars out of 5. * Update 08/30/22 * According to website, my order has been delayed another week until September 5th. That is Labor Day, so that is not going to happen. I spoke to the store, and was told that they fired everyone at this location last week. It just keeps getting better. * Update again - 08/30/22 I got a response from my Google reveiw from the owner, and called the number provided. I got the same call center in India, telling me that my glasses have been delayed. Calling this number did me ABSOLUTELY NO GOOD. Owner did nothing to "make this right with me" as they stated in their reply.