My EyelabReviews of myeyelab.com

I been waiting 3 weeks for a pair of glass please don’t visit EyeLab in Wynnwood in Dallas Texas u will be wasting your time poor customer service.

Eye lab ordered wrong frames so they reordered them. I I Received message they were ready. Went to pick up next day. When we went to get them they said they weren’t there yet but they will automatically send messages anyway as they ship. Why does text say “ your glasses are ready for pickup. It has been very inconvenient for you to get things right for these expensive glasses.I’m still waiting. I can see why you only have a 2 star rating. This will be our last time at Eye lab unless you can reach at least a 4 star rating. If my business was just 2 stars I would change or close the doors.

I was so scared when I snapped the wire on my glasses. I was so relieved that he fixed it in 15 minutes free of charge. It is so hard to find good customer service these days. Thank you very much.

I bought 3 pair of glasses , it’s been a month and a half and I have not yet to receive my 3 rd pair, I asked for a specific lens on 2 pair and did not get them , I paid over a thousand dollars and they are not worth it , then I said I want a refund and the manager gave the the run around about my refund. This is in league city location they are very one experienced with eyeglasses.

This is a total bait and switch! I went into one of the My Eyelabs because I really needed a new pair of glasses. They advertise 2 pairs of glasses for $95, a free exam, and that they have over 1000 frames to choose from. First of all, the frames that are included in this price take up a 6' by 6' section of one wall. Maybe 30 frames, and they are hideous! They look like they came out of the clearance bin at the Dollar Store! The exam itself is done virtually by a doctor. There is someone there that measures your eyes, but the doctor is only on a screen in front of you. After they worked up my prescription, I tried to find a pair of lenses I could stomach! Nope, nothing. They were all hideous. So I started looking in the other frames they had that were not part of the $95 deal. I picked out a pair that was somewhat ok. They started working up my order, and by the time they were done, they said it was going to about $600. What in the world! I got upset, and said forget it. They said if you aren't going to buy any frames, then you have to pay for your exam - $45. Fine, whatever, just let me out of here. I took the prescription to my actual doctor, and they said the prescription wasn't even correct. Just walk away and don't even bother. It's a complete bait and switch!

My order was placed 31/2 weeks ago. After 2 weeks I was informed there was an issue with the quality of the lenses. I was told they were sent back and expedited so I wouldn't have to wait so long again. They have still not arrived after another 12 days. I needed them for a crucial Dept of Transportation physical. I managed to squeeze by on the eye exam no thanks to myeyelab. I'll never use them again. I won't recommend them to anyone.

Actually 1 star is tooooooooooo much. I went to their office and after eye exam they recommended a pair of glasses and I made the full payment, they estimate 2 weeks to prepare them, however they delayed me for more than 1 month and still I don't receive my glasses yet. Every time I call them, they propose a new date.

Not only did they get my contact rx completely wrong(I literally went walkin to TARGET next day and optometrist was shocked), but the store manager insulted me when I refused his upsell for his higher commission. They refused to give me my RX until I bought overpriced frames - lied about it saying not ready while they typed in info to their little computer. Employees super unprofessional. Poor sale skills and shoddy rx. Waste of both my time and money. I wish i could bill them my actual hourly rate for lost time. Refused to refund for contacts that hadnt arrived yet that I couldn't even wear without DAMAGE to my eyes(as per a real optometrist). Refunded for those after cx rep decided to insult me multiple times reeking of commission desperation and I quoted their own policy to them. Oh and now it looks like they didn't even do my insurance correct and ordered the wrong lenses entirely. Complete disaster. They owe me for my wasted time. This place is predatory and criminal.