My EyelabReviews of myeyelab.com

I’m giving 1 star because I can’t give 0. This is the worst place I have ever been to for glasses. I have been waiting a month for 1 pair of glasses. I can’t talk to anyone who knows anything and you can never get ahold of the Norman store. Customer service never knows anything and all they can do is put in a ticket for you. Every week they push the delivery date back another week. My son got 2 pair of glasses and when I went to pick them up he had the wrong glasses. Yesterday I checked online and it Said his glasses were in processing, today their show that they were canceled. No one seems to know who or why they were canceled or worst of all where my money is. This is the absolute worst service I have ever had. I will never come back to this place again. Hell I may never even get my glasses from this visit.

This place is nothing but a big lie!!!!! Do not believe the TV advertisement. It’s B…….!!!! I paid $360 for one pair of glasses. Never again!!! On top of that, they are just basic looking glasses. I was told my lenses would be glass. They are plastic. I still see glare at night.

It has all been a lie from the start. They advertise one thing and you get told another I have been waiting on glasses for 3 weeks now and still can’t get no answers I don’t even want them now I will go elsewhere I just want my money back bad all the way around ONE LIE AFTER ANOTHER

I worked in the optical field for 5yrs so fortunately I did not get too much of a run around although the associate kept insisting I needed the anti reflective on both pair of my glasses…I had to firmly tell him I didn’t want that and leave it alone. He was pretty friendly taking my money but when I went back two weeks later for ONE pair that was in that same associate acted like I was bothering him every time I asked him to adjust them…he was not the same friendly guy he was 2 weeks prior. All of that aside I knew something wasn’t right with the pair that was ready which was the shades…the clear ones were needed first which was another week later and are still at the store…but I gave the shades a try since my script had changed some and it can take a day or two to adjust. But I couldn’t wear them even for the day…put the old pair back on and saw waaaay better. I think the whole script and measurements are off!!! What a ripoff. So I tried twice to call “customer service” and boy what a useless waste of time that was…I got two different people who absolutely repeated the exact same sentences to me in my response to their exact same questions so don’t even try calling. He was going to connect me directly to the store and after 6mins on hold I was “disconnected”! My request of the ONLY resolution for me was a full refund to which his reply was that I could not get a refund for the exam…the exam was free in the included deal so how are you going to take money I never gave you?! That’s straight theft!!! This is absolutely ridiculous and inexcusable and people NEED to know about this as it’s not fair for people to pay for glasses they can not see through and have to fight to get it set right. I’m going above and beyond. This “company” needs to refund my money! As a person and as an optician at heart I simply wouldn’t be doing the right thing if I remained quiet about this scam of a place that takes advantage of people with lies and especially when you are playing some game with peoples vision…this is their eyesight they are playing around with and it’s inexcusable so I will see if there is an available avenue for me to ask the BBB or some entity to fully investigate this place…this can not be ignored! I’m in Atlanta and my local news channel would love to know how this “company” is scamming folks at every location they have across the map! I’m going to the top of the ladder on this one and eventually this mess needs to be exposed…people need to know NOT to trust their eyesight to such careless and reckless people!!! The buck HAS to stop somewhere! Pam

Delay one week after another on my glasses. This is the 3rd week that I checked on glasses status and it says delivery delay!!! What is going on??! I need my glasses asap!

I visited Eyelab and I was pleased to be greeted by Bridget and her co- worker when I arrived . The quality of customer service, work ethics at its best! I was explained with Detail, the quality and choices that I could make when I chose my lenses. Overall five stars don’t miss out visit Eyelab, Located in Florida city Florida. ask for Bridget.

I was impressed by virtual eye exam. Then I was told contacts order would take 2 weeks to a month to receive. I also didn't get a trial pair because they too would take 2 weeks. Unimpressed. Using 1800contacts, much quicker.

They blatantly lie to your face. There was a contact special on their nationwide website. They told me no that's not a deal they have. Marketing just didn't update the website....My son's glasses have crazing on the lenses. They wouldn't back their own product they told me I could order another pair of lenses. My son has an astigmatism the woman told me I'd never be able to find the contact lenses then proceeds to go to 1800contacts to prove her point and lo and behold there were the contacts. I asked for a copy of the prescription she told me no. I said can I take a picture she said no. I said ok..how do I get the prescription she said you have to pay for your exam. Well no kidding...They will never ever receive another penny of my money.