My EyelabReviews of myeyelab.com

Staff was helpful and courteous. Explained things like lineless bi-focal to an old guy so that I could understand. Positive experience

I called the office on Bandera and got hung up on 4 times. Then I called another office and confirmed your ad for 2 pair of glasses, the refraction and lens upgrade for $95. after confirmation I made an appointment for my wife. Upon arrival I was told it was buy 1 pair of glasses and get a 2nd pair free. When I mentioned the ad the front desk clerk ignored it . Her only explanation was we can't guarantee are price. Where did she get her customer service training, at a cow Maneur factory. She totally refused to answer any questions I had. Totally dissatisfied and can't recommen eyelab to anyone. Reminds me of typical scam artist. Advertise 1 thing and then change it when you get to the facility with no explanation.

Malik!! What a great guy! He made my experience so much better than I expected. I walked in cold off the street, no appointment and just hoping to get a feel for the place. I ended up getting my eye exam, shopping for frames, and ordering lenses! I have to use expensive lenses because I need + lenses, far sighted and regular lenses would be like looking through coke bottle bottoms! I paid so much less than the last time I bought glasses. Being retired, I have to be mindful of large expenses like glasses. Malik went above and beyond in helping me with all aspects of my glasses! Thank you again, Malik! Opelika, Alabama

Sneaky advertising practices. Claim you can get 2 for $90-- well after all the mandatory fees ("frame club", warranties etc) you can not leave with even 1 pair of glasses for under $300. Two pairs would have been $500. Then when you try to use the warranty a couple months later (cause of their cheap quality ) UNLIKE ANY OTHER EYECARE COMPANY they still make you pay 20% of the retail cost. Now that was under $90! Ha! By the end of the year this cheap pair of glasses may cost me $1000! Bad, bad business.

I wish I had read the reviews before making an appointment at this place. My eye doctor was booked for weeks in advance, so I was a little bit desperate to get a new prescription and glasses ordered. This is the strangest concept. There is no real interaction with an actual doctor at all. Even the person doing the eye exam via camera/tv is just a technician. You never see a doctor. I was not given any information on pricing or anything in regard to my prescription and frames. Now I’m stuck paying for frames that I felt I was made to buy. I even used my insurance and was still left with a $200+ bill. I will never go to this place again. I will just wait for my actual doctor with quality frame options. This is basically a scam. I guess this is just an expensive lesson for me. Don’t make the same mistake. This is NOT an affordable option. Find a REAL doctor!

This has been a horrible experience. Started out ordering 2 pair. Got them back and my main pair was not right ( as described when I ordered them) so I sent them back. Another 2 weeks. Then when they came back the lenses did not fit correctly into the frames. Back they go. Then when they came back there was still an issue. So in total I had to send this pair back 4xs. This started in beginning of September and the week of Thanksgiving being the 4th time sending back I was told 3 weeks instead of 2 to get them back. 3 weeks turned into 4 and then that turned into 5 weeks. I was done and asked for a refund of my $400+ I spent. I paid this as soon as I ordered my glasses. Then when I requested my refund they demanded my glasses back right then. Refund was placed 12 days ago and still have not received it. I called and they informed me that it was going to take 30 days and that's 30 business days. So it's a 5 to 6 week process. They didn't give me 30 business days to pay for them. Then when I just called the myeyelab number and was told 30 business days I got a bit upset and was hung up on. This has been the absolute worst experience I've had in a long time with a company. Would not recommend this place to anyone and will be filing a complaint with the BBB because this is no way to run a business. Wish I would have read the reviews before I dealt with them.

My daughter loves going to EyeLab because they are always nice to her.But as for there promotion they lie and will give you the run around about there prices.There will try and make you pay more for the glasses.I went in for the promotion buy one and get the other free that was a lie, so i ended up paying almost 150.00 for one pair of glasses because the buy one and get one free was a total of almost 300.00 dollars.When I called customer service they kept giving me the run around about helping me with the problem.

Was called back by home office to remedy my scratches on glasses, was no help, they put me back in touch with store that could only apologize again but do nothing to resolve my problem, will never go back.Will use Americans Best again, there a least honest.