Emma Inc.Reviews of myemma.com

This is the third client I have signed up with MyEmma.com, which I was drawn to for its improved graphics. Since then, I have had to do cost/service comparisons between all the ESPs in order to sign up with my current client, and the service had to be vetted by the IT folks, as our department was the first to sign up, with Constant Contact as the customary provider. So it proved itself to be the best choice. The service provided by MyEmma for small problems, on-the-spot, can always be counted on with a quick phone call. I ran into big problems with the mailing lists at the new company and earned a fresh round of respect for the delivery team specialists who helped steer us through that. Big fan, here.

nice follow up

Great customer service, platform is pretty buggy though. Looks user friendly, but it's not as friendly as it appears. Help forums are no help whatsoever in my experience, but when I speak to someone on the phone or via email they're always very helpful and kind.

When I needed to talk to an actual person I got help immediately and my problem was solved quickly.

Simple clean interface and fast response from support... what more can we ask... Robert

I have been using EMMA for our companies email advertising for several years now and I have to say that they are great! They have steadily been increasing their user-ability over the years and continue to do so. It feels like we have both grown, technically, during that time (myself even more so)! I also love their customer service because, let's face it...I am not the most technologically adept person yet every time I call them, they are incredibly patient and helpful with me. EMMA also offers seminars, Q & A's, and more to help us to learn more about what they do, their experiences, and to learn more about how we can improve what we do, to better utilize their services. I applaud EMMA and how they help us achieve our goals in reaching out to our customers! May they continue to do so. Cheers, Jody

Excellent customer service, always ready to help

Unprofessional customer service from the delivery team. Unprofessionally slow response time that negatively impacted our bottom line. Only fixed an issue when I called into a different team.