NIKOLA
Sloppy customer support
Sloppy customer support, can't get a live agent for hours, EMMA was blocked by Microsoft on Edge because of security issues, not possible to work while it was down.

Get more from your email marketing. Emma's powerful digital marketing platform makes it easy for teams of all sizes to create beautifully designed email campaigns that drive results. Identify who to target, automate your marketing programs and integrate with the technologies you use most to deliver more effective communications. With award-winning thought leadership, friendly expert services and thoughtful product design, Emma helps marketers worldwide do their very best work.
Emma Inc. (myemma.com) has 231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sales & Marketing · Nashville, Tennessee
Excellent

Sales & Marketing · Hendersonville, Tennessee
Excellent
Sales & Marketing · Franklin, Tennessee
Excellent

Sales & Marketing · Knoxville, Tennessee
Excellent
Showing 3 reviews with 2 stars · Clear filters
NIKOLA
Sloppy customer support, can't get a live agent for hours, EMMA was blocked by Microsoft on Edge because of security issues, not possible to work while it was down.
Jim W.
Like the software have had it for 3 plus years. But I can't figure out how to get customer support. That is why I'm giving them a 2 star. I see 5 stars for customer support, you know something we can figure out.
Response from Emma Inc.Aug 2, 2021
I'm sorry that you've had a hard time finding support. You can reach out to our support team by visiting our support hub at https://help.myemma.com/ and clicking the "?" button in the bottom right corner. We are available via phone Monday-Friday, from 5am-7pm, or you can leave us a message via the form. We look forward to hearing from you!
Susan
Page load times are terrible. All your bells and whistles seem directed to obtaining new clients: the "why you should choose Emma" content is polished and visually well done. The actual help files/content are awful, poorly laid out, and too vague to be of use. The back end is confusing beyond belief. Now Mailchimp is offering all your stuff even on their paid plans, and their help files are beautifully laid out! I shouldn't need to pay $99/hr for help with making all your features actually work together well.
Response from Emma Inc.Jun 15, 2017
Thanks so much for taking the time to give us your feedback here. We hate to hear that you’ve had a poor experience with page load times and our documentation. We’re focusing intently on making sure the performance of the application is a great experience for you, and it’s definitely our goal to help ensure you’re set up for success in all areas of the application. We’ll be reaching out to you for a bit more detail around some of the troubles you’ve had so we can communicate that with our product and engineering teams, and would love to get some more insight as to what you’d like to see with our documentation. Thanks again for the valuable feedback and be on the lookout for some contact from us very soon!