MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Gabriele
wirklich eine Klasse App. einfach zu bedienen.
Response from MyDiabetesNov 24, 2025
Hallo Gabriele, Vielen Dank für Ihre Bewertung! Wir freuen uns sehr, dass Ihnen die App gefällt und Sie sie einfach bedienen können. Wenn Sie jemals Fragen haben, sind wir jederzeit für Sie da. 😊 Beste Grüße, MyDiabetes Team
A W.
i have just logged into my bank details & find that nearly £100 has been taken in subscription fees. there were no email reminders to say this was going to be taken. i was only informed when i signed up to the 3 month trial period that they would auto renew, (strangely enough 3months ago). i havent used it as the app was too big to download on to my phone (thats my error) but there was no size guide for the app either on download from the play store. so ive just paid for an extra 3 months of nothing!!! DONT GET CAUGHT OUT THE SAME AS I HAVE!!! COMPLETE WASTE OF (LOTS OF) MONEY! Updated 29.11.25 I responded to the reply on my review. Since this I have received 3x reminders that I can resubscribe for £1 & all is not lost.... Well only approx.£100 & the waste of time writing the email to mydiabetes as they've been of no help whatsoever!! The whole experience has been an expensive, frustrating waste of time. Updated 7.12.25 There has been no response to my email for Mydiabetes to review my case. As requested. Only a couple from them to remind me that I can still pay £1 to keep up my (worthless) subscription. I can't access my account via pc as it says my email is already valid??!?!! Wish I'd never signed up to this scamming, moneygrabbing, unhelpful site!
Response from MyDiabetesNov 24, 2025
Hi there, We’re sorry to hear about this experience. MyDiabetes subscriptions renew automatically unless canceled, and this information is shown during the initial purchase. Renewal reminders are not sent separately, which is why we always recommend canceling at least 48 hours before the renewal date if you no longer wish to continue. We also want to clarify that uninstalling the app or being unable to download it does not cancel an active subscription — it must be done through the platform where the purchase was made or through your account. We understand how frustrating unexpected charges can be, and we’d be happy to review your case. Please reach out to us at [email protected] with your details so our support team can assist you further. Best regards, MyDiabetes Team
customer
Quick and easy to develop my plan. Information provided used to develop my recommended diet was readily available
Response from MyDiabetesNov 24, 2025
Hi there, We’re glad to hear the planning process was quick and easy for you! If you ever have any questions along the way, we’re always here to help. 🙏🏻 Best, MyDiabetes Team
Ann I.
I took up the trial offer of subscription at 0.87. But when I checked my bank account there are 10 transactions for 0.87 to this company. I then tried to sign in to the app and it won’t allow me. I have no way to contact this company.
Response from MyDiabetesNov 24, 2025
Hi Ann, We’re sorry to hear about the trouble you’re experiencing with both the charges and accessing your account. You should only be charged once for a trial, so we definitely want to take a closer look at those multiple transactions. Regarding the login issue, please make sure you’re using the same email you registered with and that there are no extra spaces before or after it. Passwords are case-sensitive, so double-check upper/lowercase letters. If it still doesn’t let you in, please tap “Forgot your password?” in the app to reset it — and be sure to check your Spam/Promotions folders for the reset email. We’d really like to help resolve both the login issue and the unexpected payments. Please reach out to us at [email protected] with your email address and any details you have so our team can assist you directly. Best regards, MyDiabetes Team
Ged M.
Signed up for free trial - did not use then £76.99 taken from my account without any warning. Hope the company reimburses me so that I can revisit review and share experience. Have now received 25% refund A lesson learned regarding apps and automatic payments
Response from MyDiabetesNov 24, 2025
Hi Ged, We’re sorry to hear about your experience. Please note that free trials automatically convert into a paid subscription unless they are canceled before the trial ends, and all pricing and renewal information is shown prior to confirming the purchase. We also want to clarify that deleting the app does not cancel an active subscription — it must be canceled through your account or the platform where the purchase was made. We understand how frustrating unexpected charges can be, and we appreciate you sharing this feedback. If you’d like us to review your case further, please contact us again at [email protected], and our team will be happy to take a look. Best regards, MyDiabetes Team
ILENE F.
Easy to navigate. Only thing i didn't like was all the extra offers.
Response from MyDiabetesNov 24, 2025
Hi Ilene, We’re happy to know you found the app easy to navigate! 🙌 Thank you for sharing your thoughts — we truly appreciate your feedback. Best, MyDiabetes Team
Claire S.
It took me a while to figure out how to navigate through all the options. Recipes are for the most part flavorful and easy to prepare. Tracking my food, water, and exercise really helps me stay on task.
Response from MyDiabetesNov 21, 2025
Hi Claire, We’re happy to hear you’re enjoying the recipes and finding the tracking tools helpful! 🙌 If you ever have any questions, we’re always here for you. Best, MyDiabetes Team
helen F.
This is a very useful app. Full of advice, recipes and tools to make you focus on your food intake. I've only just started, but it's making me realise I make a lot of mistakes in my food choices. I hope to improve with this apps advice.
Response from MyDiabetesNov 20, 2025
Hi Helen, We’re really glad to hear you’re finding the app useful and supportive on your journey! 🙌 It’s great that the tools and recipes are helping you stay mindful of your choices — you’re off to a strong start. If you ever have any questions, we’re always here for you. Best, MyDiabetes Team