MyDiabetesReviews of mydiabetes.health

3.91,564 reviews
Personal Care

MyDiabetes

About MyDiabetes

A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!

MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: mydiabetes.health
Website: mydiabetes.health
Category: Personal Care
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About MyDiabetes

A personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!

MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: mydiabetes.health
Website: mydiabetes.health
Category: Personal Care
Listed on Five Star Index: 2026

Sharon L.

Nov 25, 2025

I signed up to a trial

I signed up to a trial, stupidly I didn't check all of the details - I didn't use the app as my husband found me the NHS app which I preferred. Yesterday we have been debited with £76.85 and a further £21.00 at the same time. Both payments showing as pending with our online banking. I cancelled my subscription through the app, and after finding the comments here I have emailed them. I hope there shall be some resultion in my favour but as told repeatedly by my Husband my own fault for not reading and checking the sign up. If I had used the app I wouldn't have minded - I'm sure it's great for many, but has been a bit of a shock for me with the subscription cost. Lesson learnt for the future. Update 26/11 - a reply here this morning, but also a quick reply to my email yesterday. Not resolved as yet as they needed more information, but I'm Thankful to have read here and found the email contact. Thank you for the reply also Mydiabetes. It's good to know you read your reviews and respond accordingly. 🙏👍💐. Kind regards.

Response from MyDiabetesNov 26, 2025

Hi Sharon, We’re sorry to hear about the unexpected charges — we understand how stressful that can feel. Free trials automatically renew into a paid subscription unless canceled before the trial ends, and all renewal details are shown during sign-up. Deleting or not using the app doesn’t stop the subscription from renewing. It’s good to hear you’ve already emailed us — our support team will review your case and do their best to assist you. If you haven’t received a reply yet, please keep an eye on your inbox (including Spam/Promotions), and feel free to follow up at [email protected]. We appreciate you sharing your experience, and we’re here to help you reach a resolution. Best regards, MyDiabetes Team