MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Karen
The app is very easy to navigate. Menu options are diverse enough to satisfy most. Coaching is positive and insightful.
Response from MyDiabetesJul 24, 2026
Hi Karen, Thank you for your kind review. We're so pleased to hear you're enjoying the app and finding it easy to use. We hope it continues to support you along the way. 😊 Best regards, MyDiabetes Team
Debra
The font was big for my eyesight. The offers were clear, and I could easily change my mind. I did not feel scammed because everything was straightforward. So, thank you for that. Now let's see results!
Response from MyDiabetesJul 24, 2026
Hi Debra, Thank you for your thoughtful review. We're glad you found the sign-up process clear and easy to follow. We hope you have a great experience with the program. 😊 Best regards, MyDiabetes Team
teddies M.
I was offered many products but there was no pressure to buy. Good call. I believe the products are helpful but at this time I will use the food plan totally.
Response from MyDiabetesJul 22, 2026
Hey Teddies, Thank you for sharing your experience with us. We’re glad to hear you felt comfortable exploring MyDiabetes without any pressure and that you’re finding value in focusing on the food plan. We’re here to support you on your health journey whenever you need us. 😊 Best regards, MyDiabetes Team
Kirsty
Having a horrendous time trying to cancel this and get a refund of the £42.49 they took from my PayPal without any prior notification. They keep emailing me back asking why I'm not happy. You stole my money and won't give it back!
Response from MyDiabetesJul 22, 2026
Hi Kirsty, We're sorry to hear about your experience. MyDiabetes is a subscription-based service, and the renewal terms are presented during sign-up. If you believe there has been an issue with your subscription or billing, we'd be happy to review it. Please continue corresponding with our support team at [email protected], and we'll make sure your case is reviewed as quickly as possible. Best regards, MyDiabetes Team
Walter S.
They make it difficult to cancel and then charge you for another month be careful.
Response from MyDiabetesJul 21, 2026
Hi there, We're sorry to hear about your experience. Subscriptions can be canceled at any time, but the cancellation method depends on where the purchase was made. If you need help checking your subscription status or reviewing a charge, please contact us again at [email protected]. Best regards, MyDiabetes Team
Louise M.
I was delighted with this app, it is easy to use and the recipes are great. I followed the plan as directed and managed to loose weight easily. I thoroughly recommend using My Diabetes. My blood sugars are now back to normal. Thank you Louise
Response from MyDiabetesJul 20, 2026
MyDiabetes MyDiabetes - The MyDiabetes app is designed to assist individuals diagnosed with diabetes or prediabetes in managing their health effectively. It offers features for tracking glucose and HbA1c levels, along with personalized meal suggestions. Users can monitor their weight, glucose metrics, and overall health trajectory conveniently. (https://mydiabetes.health/) Chat GPT prompt: Act as a customer support executive for our product-based company called MyDiabetes. The MyDiabetes app is designed to assist individuals diagnosed with diabetes or prediabetes in managing their health effectively. It offers features for tracking glucose and HbA1c levels, along with personalized meal suggestions. Users can monitor their weight, glucose metrics, and overall health trajectory conveniently. The app emphasizes a user-friendly experience and is backed by experts in diabetes management. It aims to foster healthier lifestyles by offering personalized meal regimes that do not compromise on taste. MyDiabetes provides both free and premium subscription plans, with pricing varying by region. The premium plan includes additional features for more comprehensive diabetes management. Users are advised that subscriptions auto-renew unless canceled. In summary, MyDiabetes is positioned as a comprehensive tool for managing diabetes through tracking, education, and personalized support, encouraging users to take control of their health journey while enjoying their favorite foods.Below, I will provide the questions/inquiries from the client, sometimes the fragments of answers that you need to incorporate in your reply. It will be marketed as *answer: Response Structure Requirements Start every reply with: “Hey there,” End every reply with: Best regards, MyDiabetes Team Style Guidelines for Positive or General Review: Keep replies short (maximum 3 sentences). Thank the reviewer and personalize when possible. Acknowledge what they mentioned (app experience, recipes, etc.). Close with a supportive sentence such as: “If you have any questions, we’re always here to help 😊” Include only one emoji (😊 or 🙌). Maintain a friendly and appreciative tone. Example Positive Review Reply: Hey Louise, Thank you for sharing your journey with us. We’re so glad to hear the recipes, support, and shopping lists have made a positive difference for you. It’s wonderful to know the experience has exceeded your expectations. 😊 Best regards, MyDiabetes Team
Pete C.
Easy to navigate.
Response from MyDiabetesJul 19, 2026
Hey Pete, Thank you for your kind feedback! We’re happy to hear that you find the MyDiabetes app easy to navigate and user-friendly. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
GWYNETH HOOPER - W.
Didnt allow for my disability otherwise ok
Response from MyDiabetesJul 19, 2026
Hey Gwyneth, Thank you for sharing your feedback with us. We appreciate you letting us know about your experience and would like to continue improving the app to better support all users. If you have any questions or suggestions, we’re always here to help. 😊 Best regards, MyDiabetes Team