Diane
Be aware This has been a terrible experience I…
This has been a terrible experience I cannot use the app nor did I get the probiotics. I have tried to get a refund they have the money as my bank sent it. All I get is a run around. Be very careful with these people they are not helpful at all This was my reply from My Diabetes Thank you for getting back in touch. Unfortunately, I really cannot issue a refund in this case, as your payment information was deleted from our system. As mentioned earlier, we are required to remove all of the user’s information from our database as per private data protection laws in the EU, where our company is based. Please note that there was a warning that no refunds would be possible when you were deleting your account. We ask all our customers to contact the Customer Success team and wait for a confirmation before deleting their profiles. I apologize for not being able to help with this situation. Kindly, Kate MyDiabetes team What a poor excuse where did my money go and I never received the probiotic
Response from MyDiabetesNov 14, 2024
We're really sorry to hear about your experience—it sounds really frustrating, and we totally understand why you're upset. We definitely don’t want you feeling this way. If you haven’t already, please try reaching out to our support team at [email protected] again with all the details, and we’ll do our best to get this sorted for you. We’re here to help, and we want to make things right.