MyDiabetesReviews of mydiabetes.health

My wife ended up paying for a subscription she didn't want and as this wasn't done via the app store, she could not find away to stop it. We've written a few times about this to the recommended address and so far it's been ignored. I'd avoid unless you're happy to pay a costly subscription.

Tout est très bien fait, mais cela n'est pas adapté pour moi

MyDiabetes has been a wonderful program that helped me with my type 2 diabetes. So much information and meal plans. It makes my life so much easier and I've learn so much.

I signed up for 1 month trial last summer. I cancelled and received a cancellation notification in June of 2024. Jan 27/25 they took out 83.00 against my credit card. Naturally they don't have a phone number. AVOID THIS SCAM!!!!

Signed up for free trial one off experience for 1 month , they have taken money from my card. I am not happy

I signed up to my diabetes for a free trial and was quickly charged a fee. I cancelled immediately and they refunded me. However 3 months down the line, yesterday in fact, they took £21 out of my account and then tried to take a further two payments of £54. Thankfully my bank denied the last two payments. I tried to email my diabetes requesting a refund of £21 and asking them to please take my name and details off their database, I have not received a response. I sincerely hope this is not going to be an ongoing battle.

The "free app" ends up as a $35/month subscription service. Charged my account $1.00 initially but then $35/month and have yet to refund once I saw the charges and canceled. Filed a refund request with PayPal but it was denied based on information provided by MyDiabetes. After cancelling they sent an email to ask if I was satisfied. LOL Still no refund. I should also point out that the charge is billed from a company called “Innodiet” which is not mentioned in their T&Cs.

Total rip off they have your money and you’re not getting it back! I did the online quiz as I've been warned my sugar was high I'm then asked to pay £1 so they've got your bank info. I wasn't impressed by the app so never looked at it again until i see £33 taken from my account leaving me in financial hardship for the rest of the month. I have emailed the site twice and hot no reply. Had i seen all the comments i have since i wouldn’t have touched the app at all. They tell you to contact customer support but then don't reply or tell you it’s in the t&cs which you don't read if you don't know you've signed up! Any decent company would send you an impending charge notification but not this one! AVOID