MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesJan 23, 2025

Hello, Thank you for your feedback and I apologize for any inconvenience. We understand your concern but here is a link to our terms and conditions: https://mydiabetes.health/general-conditions

Response from MyDiabetesJan 23, 2025

Dear Rowen, I apologize for the inconvenience. Please check out our refund policy here: https://mydiabetes.health/general-conditions

Response from MyDiabetesJan 23, 2025

Nous sommes désolés pour cette expérience. Il semble qu'il y ait eu une confusion concernant les frais appliqués à votre compte. Notre objectif est d’offrir une transparence totale et un service client de qualité. Nous vous invitons à contacter notre équipe de support pour résoudre ce problème. Nous serons heureux de vérifier les détails de votre compte et de vous aider à clarifier cette situation. Veuillez nous excuser pour ce désagrément et merci de votre compréhension.

Response from MyDiabetesJan 23, 2025

Thank you so much for sharing your feedback! We're glad to hear you're getting the hang of the MyDiabetes program. It's completely understandable that it takes some time to fully explore everything, and we're here to support you every step of the way. If you have any questions or need help with anything, don’t hesitate to reach out. We appreciate your patience and are excited to see you make the most of the program as you continue to learn!

Response from MyDiabetesJan 22, 2025

Thank you so much for your kind words! We're thrilled to hear that you're enjoying the recipes and finding them both delicious and easy to prepare. It’s fantastic that the flexibility of the plan is working well for you. We’re cheering you on and are here to support you every step of the way—best of luck on your journey!

Response from MyDiabetesJan 22, 2025

Thank you for sharing your feedback. We're sorry to hear about the confusion regarding the charges. It seems like the renewal was processed automatically based on the subscription plan you signed up for. To assist you further, please contact us at [email protected], and we will be happy to help resolve this issue and assist with the cancellation process. We appreciate your patience and look forward to helping you!

Response from MyDiabetesJan 22, 2025

Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying the food choices and feeling great with the meals. We understand that the regular shopping and washing up can be time-consuming, but it's wonderful to know that you're getting the benefits of healthy eating, exercise, and improved wellbeing. It's inspiring to hear that you're taking control of your health and making such positive strides to manage your pre-diabetes. We're confident that your dedication will lead to continued success, and we're here to support you along the way! Keep up the great work! 😊

Response from MyDiabetesJan 21, 2025

Thank you for your feedback! We're glad the app is helping you track your progress! We do have a barcode scanner, which you can access by clicking on the '+' icon > Other food > Search > Scan. We understand your situation and hope to welcome you back in the future. Best wishes!