MyDiabetesA personalized and science-based solution for managing diabetes and prediabetes. Take our quiz to find out how MyDiabetes can help you!
MyDiabetes (mydiabetes.health) has 1,564 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
1,564 approved reviews, newest moderated first
Nicholas D.
Setting weight goals with MyDiabetes was so helpful. I'm losing weight slowly but surely, and it feels sustainable.
Response from MyDiabetesFeb 11, 2025
We're glad to hear MyDiabetes is helping you set achievable weight goals! Sustainable progress is key, and it’s great that you’re seeing results at a steady pace. Wishing you continued success on your journey!
Stephen W.
It taught me how to eat right without feeling deprived. The recipes are tasty, and I've never felt better.
Response from MyDiabetesFeb 10, 2025
Hi Gabriel, I agree the recipes are indeed tasty. Thank you for sharing your experience with us.
Diana M.
AVOID,AVOID, AVOID. Please be careful with this company. I have had £54 taken from my account, and they are refusing to refund me, despite the fact I was under the impression I had cancelled my account. There is no warning that they are about to take your money, cancellation is not simple, especially if you have it on an app. Please read section 5 on Payments, especially 5.8.1, 5.8.2, 5.8.4, 5.8.5, 5.8.6 Also there are much better apps out there, that are free and much clearer on billing!
Response from MyDiabetesFeb 10, 2025
Dear Diana, I apologize for any inconvenience. I understand your concern. However, I request you to contact us via email at [email protected] and we will be happy to assist you regarding policy and details.
Sylvia P.
This is a total scam. My husband has been on a weight loss diabetes medication and is below weight. Yo entered all his data, hoping the diabetes diet would help him regain some to a healthy weight. Your computer generated him as dangerously overweight! You can’t be trusted to create a diet for a diabetic patient.
Response from MyDiabetesFeb 10, 2025
Dear Sylvia, thank you for sharing your experience. Please note that the meal plan and result generated is based on the data you input and there is a possibility that the data input was not correct. We request you to contact us via email at [email protected] and we will be happy to assist you.
MaryJane B.
This is the worst app ever, you can get anything they have for free from other apps. When you try to contact them all you get is a form email requesting more information, this website is a scam do not get it try Lose it instead its free and the extras only cost $50 for the whole year, not a month
Response from MyDiabetesFeb 7, 2025
We’re really sorry to hear about your negative experience, and we truly value your feedback. Our goal is to provide a helpful and supportive app for our users, and we apologize if we fell short in meeting your expectations. We take customer concerns seriously and want to ensure that all issues are addressed. Please feel free to reach out directly via email at [email protected] with your account details (we ask them to ensure data safety), and we'll do our best to resolve any concerns you have. Thank you for sharing your thoughts, and we hope we can improve your experience moving forward.
Michelle H.
If I could give negative stars, I would!! This "FREE" app ended up taking $83.00 out of my PayPal account WITHOUT notice and will not refund it even though the app has been canceled!! They claim it states it in the fine print when you sign up...but don't send you an email to give you a heads up!! Such a scam!
Response from MyDiabetesFeb 7, 2025
Hi Michelle, we apologize for any inconvenience. We are here to help, please reach out to us via email at [email protected] so we can look into the issue.
Tracy F.
Not a good experience joined snd paid fee . Then £54 taken from my bank with no warning. Contacted the app via email to get a refund as app not used and they have ignored my emails.
Response from MyDiabetesFeb 6, 2025
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We'd like to note that subscriptions are set to automatically renew if not canceled, which is the reason you received a recurring charge. We're also sorry for not getting back to you in time - please, contact us again via email at [email protected] and we'll make sure to explain any questions you may have!
Sheonagh C.
I signed up for a free trial in October but quickly decided it wasn’t for me so I cancelled. I’ve had no contact with the company since October but 3 months later they removed £54 from my account!!? I’ve tried to contact them but they’ve failed to even acknowledge any of my emails!!! AVOID!!!!
Response from MyDiabetesFeb 4, 2025
Hi Sheonagh, sorry to hear that. Please contact us from the registered email address at [email protected] and we will be happy to assist you.