MyDiabetesReviews of mydiabetes.health

Response from MyDiabetesApr 2, 2025

We’re truly sorry to hear about your experience, and we understand your frustration. Our subscriptions are set to auto-renew to ensure uninterrupted service, and we do inform customers of this during the sign-up process. We always recommend reviewing subscription settings to avoid any unexpected charges. If you have any further concerns or need assistance, please reach out to our support team, and we'll do our best to help.

Response from MyDiabetesApr 2, 2025

We’re really sorry to hear about your frustration with the add-ons. We understand that managing costs is important, and we strive to provide clear information about what’s included and what’s an additional purchase. Your feedback is valuable, and we’ll work on improving the experience. If you have any questions or need help with your plan, please don’t hesitate to reach out to our support team. We're here to assist you!

Response from MyDiabetesApr 2, 2025

That’s fantastic to hear! We're so glad that MyDiabetes is helping you become more mindful of what you consume and take better control of your diabetes. Staying informed and making healthy choices is key, and it’s great to see you're making such positive changes. If you need any additional support or tips, feel free to reach out— we're here to help!

Response from MyDiabetesApr 2, 2025

Thank you for your feedback! Planning ahead and recording future meals is a great idea, and we’re always looking for ways to improve the app. We’ll pass your suggestion along to the team for consideration. In the meantime, if you need any assistance with meal planning or tracking, feel free to reach out!

Response from MyDiabetesApr 1, 2025

Thank you for your feedback! We’re always looking to improve, and we appreciate your suggestion for more meal variety. We’ll take it into account for future updates to enhance your experience.

Response from MyDiabetesApr 1, 2025

We’re sorry for any confusion regarding the trial period and billing process. All subscription details, including automatic renewal, are outlined during sign-up. As for the order confirmation email, it is sent automatically upon making a purchase to your registered email address. If you have any further questions or need any assistance, please, contact us directly at [email protected].

Response from MyDiabetesApr 1, 2025

Nous vous remercions pour vos commentaires. Veuillez noter qu'il est stipulé dans nos conditions que nous n'utilisons que des abonnements récurrents. Par conséquent, si le plan n'est pas annulé avant la date d'expiration, l'abonnement est renouvelé et le client se voit facturer des frais récurrents. Si vous avez des questions concernant nos conditions de facturation, veuillez contacter directement notre équipe d'assistance à l'adresse [email protected].

Response from MyDiabetesMar 31, 2025

Thank you for your feedback, we're very sorry about the issues that have occurred. Please contact our support team at [email protected] with your account/payment details so we can locate your account & proceed with your refund request.