Hello Paul,
We’re sorry to hear you’re having trouble accessing MyDiabetes online. We understand how frustrating it can be when you’re unable to access a service you’ve signed up for, especially if you’re trying to view your plan or account information.
Please contact us at [email protected], mention this Trustpilot review, and provide the email address associated with your account. If possible, also let us know what happens when you try to access MyDiabetes, including any error message you see or which step you’re unable to complete. This will help our team identify the issue and assist you more efficiently.
Best regards,
MyDiabetes Team
PA
Patricia
Hated all of the other offers.
Hated all of the other offers.
Response from MyDiabetesAug 20, 2026
Hello Patricia,
Thank you for your honest feedback. We’re sorry that the additional offers negatively affected your experience. We understand that you’d prefer a more straightforward experience focused on the core program without feeling overwhelmed by extra offers. We appreciate you sharing this and will pass your feedback to the relevant team. 🙏
Best regards,
MyDiabetes Team
HA
Howard A.
The walk through was good
The walk through was good. I had a problem with the food supplement. I have a strawberry allergy. Otherwise we're off to a promising start.
Response from MyDiabetesAug 19, 2026
Hello Howard,
Thank you for your feedback! We’re glad you found the walkthrough helpful and that you’re off to a promising start. We’re sorry to hear about the issue with the food supplement, and we appreciate you letting us know about your allergy.
Please contact [email protected] and mention this review so our team can look into it and assist you further. 🙏
Best regards,
MyDiabetes Team
TP
Tracy P.
Worth every penny to be alive and healthy!
Yes it is a lot of money, especially in CDN dollars, but so far it has been worth it. I am losing weight, finding the plan easy to follow, and I have more energy and am looking forward to the future. At 73 I wish I had found MyDiabetes 50 years ago. My husband, who was diabetic died at 66 and might still be alive.
Response from MyDiabetesAug 19, 2026
Hey Tracy,
Thank you for sharing your heartfelt experience with us. We’re so glad to hear that MyDiabetes is helping you lose weight, feel more energetic, and follow a plan that works for you, and we truly appreciate your kind words. Wishing you continued success on your health journey. 😊
Best regards,
MyDiabetes Team
AM
Amy M.
I was diagnosed with type 2 diabetes…
I was diagnosed with type 2 diabetes and I really wanted somewhere to record my blood sugars and food diary. This app goes beyond what I was looking for. It has helped me find fun and exciting low calorie and low sugar recipes, rcord my sugars, weight and fluid intake. I use this app every single day and it helps me keep on track to be a healthier and better me.
Response from MyDiabetesAug 19, 2026
Hey Amy,
Thank you for sharing your experience with us! We’re so glad MyDiabetes has become part of your daily routine and that the recipes and tracking features are helping you stay on track toward a healthier you. If you have any questions, we’re always here to help. 😊
Best regards,
MyDiabetes Team
RH
r H.
I constantly send emails which are not…
I constantly send emails which are not replied to. I cancelled subscription in plenty of time before trial period finished, but still had monthly subscription taken. Very hard to get a response or refund. Following this review I was contacted the next day and have been issued a full refund. Well done Mydiabetes.
Response from MyDiabetesAug 19, 2026
Hello there,
We’re sorry to hear about the frustration caused by the charge and your difficulty getting a response. We understand how concerning it can be when you believe you cancelled during the trial but then see a subscription payment.
For clarity, all information regarding pricing, charges, recurring billing, renewal terms, and cancellation is clearly presented during checkout and included in our Terms and Conditions. If a subscription is successfully cancelled before the renewal date, no further renewal charges should occur.
We’d still like to review your individual case, including your cancellation and billing history. Please contact [email protected], mention this Trustpilot review, and provide your account email and previous correspondence so our team can investigate and assist you further.
Best regards,
The MyDiabetes Team
DB
Donna B.
Just the easy questions
Just the easy questions
Response from MyDiabetesAug 18, 2026
Hey Donna,
Thank you for your feedback! We’re glad you found the questions straightforward to understand. If you have any questions, we’re always here to help. 😊
Best regards,
MyDiabetes Team
DS
Doug S.
BEWARE
This Company are running a SCAM and only after your money even without an order or delivery, somehow they obtain your Bank details and extract monies in my case £42.49 then refuse to return. I am now in negotiation with my bank for its return. DO NOT DOWNLOAD THEIR APP "MyDIABETES" its a SCAM and only intent to defraud. Even under US or EU this is FRAUD. Watch for Debits from your Bank from:- INTEL CARD 99999999, MYDIABETES-AE, VILNIUS LT. .... as this is a common address for any company wishing to evade the law and taxes.
I didn't buy anything in VILNIUS LT and yet it appears on my bank statement: what should I do?
Why does this city appear on my accounts? 🤔
My card was used in VILNIUS LT to make a purchase
An unknown purchase in VILNIUS LT is in your account, but you have never visited this location. How is it possible ? Is there a danger of fraud or scam linked to your bank card? We'll clear up for you how this mysterious purchase ended up on your statement. Good news, you can keep calm: here we present 2 key points and 3 actions to take to avoid a repeat of this situation and, who knows, obtain a refund for this purchase that you did not make... in any case , not to your memory!
Why do I have a VILNIUS LT direct debit? Two answers to this question
Faced with an unexpected purchase of VILNIUS LT on your statement, here are two potential reasons:
The first is that you are the author of this purchase, even without having visited VILNIUS LT. Many companies choose VILNIUS LT for their headquarters for various reasons, including tax, and offer their services online in several languages. You may have made a purchase on one of these sites, which would explain the presence of VILNIUS LT on your statement. For more details, continue reading the article.
The second, less common, is credit card fraud, where your banking information has been used without your knowledge. In general, it is the first hypothesis that prevails. Read the rest of the article to find out how to act.
What should I do if I have a card transaction in VILNIUS LT that I don’t remember doing?
When you see a VILNIUS LT card payment on your statement without having been there, here are three immediate actions:
Search for the word VILNIUS LT in your emails for clues about an online purchase. Also check spam and search by the amount charged.
Check your account for other VILNIUS LT related purchases. Recurring transactions could signal an unwanted subscription. It is then essential to detect and cancel this subscription, with the possibility of being reimbursed. You can do this alone or with the help of a specialist service like I stop the costs!.
If you still cannot find the source of the purchase in VILNIUS LT, it is advisable to speak to your banker for security recommendations.
Do not hesitate to share this article on your social networks or by Whatsapp. Your feedback, especially if you have found a solution to a similar problem with VILNIUS LT, is highly appreciated.
Please just be AWARE of MyDIABETES. (They may well change their name in the near future!)
19.08.26. The true fact if you look at the 1 star reviews so many mention unknown or unexpected cash deductions from their banks and the weak excuses Mydiabetes Health give is proof enough to suspect this Company of Mal practice.
OH! BY THE WAY YOU ARE FAR FROM SORRY YOU ARE RICHER BY FRAUD
Response from MyDiabetesAug 18, 2026
Hello Doug,
We’re sorry to hear about your concerns regarding the charge and understand why an unfamiliar payment would be upsetting. We take billing concerns seriously and would like to clarify how our payment process works.
MyDiabetes cannot charge a customer simply because the app was downloaded or an account was created. A payment cannot be processed unless payment information has been provided, the checkout process has been completed, and a subscription or other paid service has been purchased. Subscription pricing, payment details, recurring billing terms, and applicable renewal conditions are presented during checkout and are also included in our terms and conditions.
If a customer has an active subscription, charges may occur according to the billing period selected at the time of purchase. Simply uninstalling the app or stopping its use does not cancel an active subscription; it must be cancelled through the relevant subscription settings.
That said, if you genuinely do not recognize the transaction, we would like to investigate rather than make assumptions. Please contact us at [email protected], mention this Trustpilot review, and provide the email address associated with your account and the transaction date and amount. Please do not send your full card number or other sensitive banking information. Our team can check whether the payment is connected to a MyDiabetes account and clarify what happened.
Best regards,
MyDiabetes Team
