I appreciate the flexibility of having someone help me clean whenever I want.
Response from MyClean Cleaning ServicesMay 11, 2017
Hi Nadia,
Thanks for your thoughtful feedback.
We are happy to be here when you need us. Our goal is not to just be flexible, but to be great.
Did you like any of your recent cleaners (DonnaS, Shirley, Petronilla)? If so, we can find a day and time that works for you and for her for your future cleans.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience,
Please respond here or email me at [email protected] to discuss how we can get there! If you'd rather speak by phone, please let me know.
EL
Elan
Great service but the prices are a …
Great service but the prices are a little high
Response from MyClean Cleaning ServicesMay 11, 2017
Hi Elan,
Thanks for responding to our survey.
I want to give you a 5 star experience, including our price.
Our price is at or below market in New York for a full service cleaning service.
Please let me know what you feel is fair, and we will see if we can make it work.
I look forward to hearing from you.
KA
Kaitlin
Very Happy Overall.
Overall, I've been very pleased with MyClean and the service we've received. I greatly appreciate the ease in scheduling cleanings and the fact that MyClean manages the relationship between us and our cleaner. I'm also happy that MyClean offers the cleaners full employment, rather than hiring them as freelancers, which means that they receive benefits.
ST
Steve
Thorough and professional
Thorough and professional! I always look forward to my My Clean appointments because I know I will return to a spotless apartment.
KE
Kelly
I have been using MyClean for awhile …
I have been using MyClean for awhile now. It took some time to find a good cleaner who stayed on with the company, but I now have a cleaner who I love that comes every time. I love being able to reschedule appointments online and if I do call, their customer service reps are very courteous and helpful.
Response from MyClean Cleaning ServicesMay 11, 2017
Hi Kelly,
Thanks for your thoughtful feedback.
I am glad you are happy with Pamela's work.
Your satisfaction is our #1 goal, and we want to give you a 5 star experience. If we ever fall short, please know that we guarantee satisfaction and will send a cleaner back free of charge to address any short-falls.
Please respond here or email me at [email protected] to discuss how we can get there! If you'd rather speak by phone, please let me know.
ME
Melora
Very professional
Very professional, trustworthy and excellent service.
JO
Jonathan
Solid work
Solid work, very convenient, but not as good as some cleaners I have worked with.
Response from MyClean Cleaning ServicesMay 11, 2017
Hi Jonathan,
Thanks for your thoughtful feedback.
Our goal is to pair you with the best cleaner you've ever had. How did Pamela do? Are there notes we can add to better meet your needs?
Your satisfaction is our #1 goal, and we want to give you a 5 star experience,
Please respond here or email me at [email protected] to discuss how we can get there! If you'd rather speak, please let me know a time when we can do that.
LA
Laur
Some are better than others
Some cleaners are more thorough than others. The time spent cleaning is pretty short. Last time my cleaner waited until I got home even though I told her to let herself out when she finished. She was obviously waiting for a tip and telling me about some financial problems. I felt for her, as I'm not sure what percentage the housekeepers retain from the total fee. After tipping, the cost for a 2 1/2 hour clean was about $145, which is WAY higher than finding someone on care.com and paying hourly. So while she did a nice job, I cannot afford to continue. More than 80.00 for a 2 1/2 hour clean seems ridiculous to me, I will be finding a cleaner who I can pay directly without the service overhead.
Response from MyClean Cleaning ServicesMay 11, 2017
Hi Lauren,
Thanks for responding to our survey. Our cleaners should certainly not be complaining about personal problems or waiting around for a tip. I am sorry about that and I will be addressing it with my staff.
As far as our pricing and timing, our prices are extremely competitive in the industry. There are cheaper options, if you are willing to forgo customer service, insurance, training, bonding, and a company that does right by its staff through offering things like healthcare, 401k matching, etc. That said, our customers quickly learn the difference when they go this route.
Please reach out to me here (or respond to our COO under separate cover) so we can address your concerns.
We look forward to hearing from you.
Mike
