MyClean Cleaning ServicesReviews of myclean.com

Response from MyClean Cleaning ServicesJun 1, 2017

Hi Ian, Thanks for responding to our survey. We want our service to be convenient and thorough. Our customer service staff is always available to help make sure that we tailor our service to your needs. I see that our COO has reached out to discuss how we can do this. If there is anything I can do for you, please reply here or email me at [email protected]. I look forward to hearing from you. Mike

Response from MyClean Cleaning ServicesMay 31, 2017

Hi Katie, Thank you for your feedback. I am sorry our cleaner has not taken your notes and addressed these concerns. I see that our COO has reached out to schedule a re-clean and get us back on track. If there is anything I can do for you, now or in the future, please email me at [email protected]. Thank you for being a valued MyClean client. Mike

Response from MyClean Cleaning ServicesMay 30, 2017

Hi Brian, Thank you for your feedback. MyClean's pricing is at or below market, at least among companies that employ their cleaners. Employing our cleaners allows us to provide them consistent hours, while providing customers with consistent results. I see that you have not settled into a requested cleaner. Please let me know if any of your recent cleaners met your needs, so we can set you up with regular service with her. I look forward to hearing from you. Mike

Response from MyClean Cleaning ServicesMay 30, 2017

Hi Andrew, Thanks for responding to our survey. Our goal is to provide both a convenient and high quality clean. I have carefully reviewed your account. It appears that you have two requested cleaners, but neither are free for your scheduled appointments, and that your appointment time is not flexible. As such, our notes indicate that we will send one of your requested cleaners, "if available" (which they rarely are, since they have other subscriptions that conflict). If there are some other days and times that work, please let me know and we can check their availability. In the alternative, if you were happy with your last clean, we can make sure we send her from now on. Please let me know. I look forward to hearing from you and getting you the 5 star experience you deserve. Mike

Response from MyClean Cleaning ServicesMay 11, 2017

Hi Lauren, Thanks for responding to our survey. Our cleaners should certainly not be complaining about personal problems or waiting around for a tip. I am sorry about that and I will be addressing it with my staff. As far as our pricing and timing, our prices are extremely competitive in the industry. There are cheaper options, if you are willing to forgo customer service, insurance, training, bonding, and a company that does right by its staff through offering things like healthcare, 401k matching, etc. That said, our customers quickly learn the difference when they go this route. Please reach out to me here (or respond to our COO under separate cover) so we can address your concerns. We look forward to hearing from you. Mike

Response from MyClean Cleaning ServicesApr 24, 2017

Good evening, Thanks for responding to our survey. Our cleaners do work off a checklist. They are given an estimated cleaning budget which we have found is sufficient for apartments of a particular size. If you've found that the budget is insufficient, or that tasks are being consistently overlooked, please let me know so we can work on a solution. I see that you may have had to remind a previous cleaner about overlooked tasks. This may have been because of an oversight by your previous cleaner (as the notes made clear you had requested some extra services). We apologize. I am glad to see our COO has reached out to schedule a call and get us on track. If there is anything I can do, please respond here or email me at [email protected]. Thank you. Mike

Response from MyClean Cleaning ServicesApr 18, 2017

Hi Nicole, Thanks for your feedback. I understand that you took a few months off, and that your most recent full clean was interrupted by a family emergency with the cleaner (that happened the day before). I also see that we discounted that clean and scheduled a reclean, but that the reclean wasn't up to previous standards. Our COO Kenny said that the plan is to schedule a new regular cleaner next week then follow up to make sure your needs are met. Please let me know if there is anything I can do now or in the future to serve you better. All the best. Mike