MyClean Cleaning ServicesReviews of myclean.com

My experience with this service was beyond frustrating. I booked what was supposed to be a comprehensive clean, yet the team left early and barely touched the areas I paid for. Surfaces still had visible grime, and it felt like they rushed through the work. Communication with customer support was useless — every time I tried to explain the issues, I was told to wait with no real follow-up or resolution. For the price they charge, I expected professionalism and at least a basic level of competence. Instead, I ended up re-cleaning most of it myself and felt completely ignored when I raised concerns. This was a total waste of money and time.

Horrible Customer Service! My experience with this company has been extremely disappointing. Their customer service is completely out of control. They send untrained and unprofessional people into your home, which is very unsafe. They fail to communicate any changes, and do as they feel when they want. Let's talk communication... which is terrible, and getting a manager on the phone is like jumping through hoops. When you finally reach one, they downplay every issue and can be quite insulting. What’s even worse is that the messages you communicate are not accurately passed down to their team, creating even more problems. The sad thing is that my regular cleaner is great — the real issue is the company itself. Their poor management and lack of accountability create unsafe and unacceptable situations. Please see the upcoming NY Times article coming on services provided by this company. Trust me stay away from this company unless you don't care about your safety and personal belongings.

I wish there was no star option because I never experienced in my entire life such a bad service with the amount of money I paid. I needed to clean everything myself after they cleaned for 10 hours.

We used weekly services for several months, which were excellent. However, since we have switched to twice monthly over the summer, the service quality has seriously deteriorated. We had one cleaner leave having skipped an entire bedroom in our relatively small three bedroom apartment. Another broke an item of ours without notifying us - we only got a message via the company later. And 06/24, the cleaner failed to clean one room (a small living room area) and skipped making any of the beds, which is specifically outlined as a service by MyClean. She also left before the three hour window, clearly because she had somewhere else to be (she asked to come early). I received an email from MyClean saying our vacuum didn't work. I immediately had my daughter test it. It worked fine. Perhaps it is not designed for hardwood floors, says MyClean. Try again, I said; it's a multi-surface vacuum and I bought specifically for my apartment, which has exactly no carpeting at all. I then followed up and asked by the cleaner had not asked for help with the vacuum from one of the two people in the house, both of whom know how to use it. Oh, she's Spanish-speaking, says MyClean; she doesn't speak any English. Well, not according to my daughter. The cleaner spoke English just fine. They asked: Did we want the rest of the house cleaned, was the question, after they had finished cleaning the kitchen? Um, yes? That's what we're paying almost $200 for and it is supposed to be part of the MyClean "contract." Bearing in mind our apartment is about 900 square feet, it's not actually that challenging of a job. Bottom line: if you have a regular cleaner from them, maybe you can get lucky, but anything other than weekly leads to shoddy work and one of the most idiotic customer service experiences I have had in a while.

If I could give less than 1 star I would. I don’t know how, but our apartment was WORSE after their “clean.” Worst cleaning service I’ve ever used! A dozen back and forth messages to get it properly cleaned, threatening fair trade ombudsman, eventually had $100 refunded and my real estate had to reclean. Absolutely appalling. Do NOT use this company unless you want your bond kept for a terrible “clean”.

Paid for a deep clean for an unfurnished apartment that I am moving into, which was supposed to be around 7/8 hours, and include cleaning inside cabinets, refrigerator, etc. When I came back after 4 hours, the cleaners were long gone. The apartment wasn't even clean, let alone "deep clean." Dirt, crumbs, residue, grime from the previous tenant - all of it was still there. The customer service responded with a form for me to fill out about what I was unhappy with, and is telling me that I need to wait until the business week begins for them to review my issue. We will see if they fix the issue, but it doesn't seem like they care. I'll be taking this up with the credit card company, I guess.

We had an appointment booked for 1pm Sunday. Saturday afternoon they change it to 11:30am. Sunday morning they cancel it completely. Outrageously unprofessional.

I had my house cleaned by my clean May 22 of 2023 and I indicated that I was getting a puppy and I didn’t want her to get the parvovirus. I wanted the floorboards clean, moldings cleaned my outer hallways and they charge me extra because they were steps. I wanted the hallways, cleaned and mopped going up to the tenants apartment the cleaner, forgot to clean the outer hallway, she broke a plastic plate and hid it in the stove. She broke my venetian blinds. She misplaced my dog, who passed away ashes and paw print. I made her find that she broke something that’s not replaceable. It was handed down my mother gave it to my grandmother, and when my grandmother died, my mother gave it to me a vanity set up Handheld mirror that she broke didn’t even tell me about it when I told them about the hall not being clean they said they give me $58 off the next cleaning I said I don’t want you guys to clean again so then I settle for $38 for which they forgot to do the hallway so my opinion is if you want your house cleaned and items broken and incompetent cleaners hireMY CLEAN if you want a proper cleaning do not hire my clean