8am MyCaseReviews of mycase.com

MyCase has transformed my practice. It saves me so much time because it shortens the process to effectively communicate with clients through the client portal. Further, I love being in Court and being able to remotely look up documents via the app. Finally, I find more clients are paying because the online payments are easier to make and it saves time for the client's that do not have time to stop by. I highly recommend MyCase to all attorneys.

I have been using MyCase for the past six months and it has everything I need. The customer service is prompt and fantastic. The interface is user-friendly.

Mycase has moved my office from a sloppy solo practitioner with files and papers piling up, to an effective efficient law firm.

MyCase is a superb practice management program for lawyers. It has an elegantly rudimentary interface that is fast. In choosing not to paint webpages to 'look' sophisticated, it is much faster than almost all the pther products available. And I have spent 6 months (3 full time) testing out the competition. The organizational logic of the pages and functionality is right on point for a law practice. There is a ease to its use - but a sophisticated result. There are some flaws: 1. The billing area is great - but the single invoice template is not terribly professional. The boxes and lines are very amateurish - and not professional at all. 2. The portal as a feature is great. The emails that the system generates are a real problem. First, they have a banner on top that declares "MyCase" - and there is no way to change it. No need for this as my clients will not subscribe - they will never need a legal practice management program. Moreover, it is quite embarrassing that this goes to my clients. They delete it as spam. If my name was on the top - as it should be - then my firm will be featured to my clients in my practice. 3. Oddly, it appears that MyCase has taken the position that the client should be on the same level as the attorney - and the client interface is way to wide open. What MyCase does not get is that the lawyer is different. And we may not want the client to know each time we delete s document from their file. But, if the portal is active - the system send an email when documents are added, deleted, changed, tasks are listed .... all on its own - making the portal useless - unless you wish to remain perpetually embarrassed. That said - if you do not need the portal - it is by far the best I have used. My brother also uses it - no portal - and he loves its functionality as well. If you have no need for a portal - you can't find a better deal or a better product.

Love the software, it meets the needs of the firm and is adaptable to our specific inputs. Has good mobile app. so that you can keep up with events and document time on the go.

I have always gotten help quickly

We love that all of our staff and clients may access information at any time through MyCase.

I regularly use MyCase as my case management platform and it mostly meets my needs. It's quick and mostly convenient, and affordable compared to other case management offerings, and clients seem to use and like it. However, it needs some basic improvements before I could give it 5 stars. First and foremost, there are no options to sort uploaded documents by name, date uploaded, date created, type, etc. They're just dumped into the documents section in a jumble and you have to make the best of it. Second, the ability to file emails is great - but it's made inconvenient by the fact that you have to always remember to BCC or forward each email to MyCase, and then you have to assign it to the appropriate file when you next visit MyCase. MyCase needs to keep up with its chief competitor and produce a browser extension that lets you file emails to MyCase in one click; and it needs to do a better job auto-filing those emails to the appropriate file in MyCase. It should at least auto-populate its best guess for every email when you go to file them, rather than leaving the case field blank and forcing you to fill it in for each email. This is especially galling where the email address who sent or received the email is only associated with one file, and multiple emails to/from that address have already been filed to MyCase! In short, the email system needs to be streamlined, and to learn from your past email sorting to be worth using. I have a backlog of hundreds of emails in MyCase I haven't yet assigned to a file, just because it's such a pain. Invoicing and timekeeping need some tweaking as well. It should be easier to manually deduct money from client trust accounts without invoicing them, as when the attorney has spent money from the client's trust account for filing fees, etc. It should also be easy to manually invoice a particular amount to a client, that is not tied to the amount outstanding on the hourly billing. Sometimes an attorney needs greater flexibility in billing, and the system shouldn't tie them to the amount in the timekeeping system. Lastly, the emails which alert you to recent client activity should tell you what the client activity was, or at minimum provide a link to MyCase! Currently the email gives you no sense of what the "recent client activity" was, and no convenient way of launching MyCase to find out. You then have to delete the email and go launch MyCase. A simple link to either launch the app if on mobile, or launch the website would be a simple improvement to the user experience. Besides the specific gripes, MyCase is easy to use and lightweight. It makes it easy to upload documents, schedule events, and accept payments, and is a great value added feature for clients. I would recommend MyCase, but would be happier to recommend it if they made some fundamental improvements.