8am MyCaseReviews of mycase.com

I regret switching from Clio to MyCase 100%. The difference in customer service is night and day. MyCase consistently fails to follow through on basic promises; whenever there is an account issue, you have to constantly chase them down for a resolution. Despite paying for an upgraded plan to use their API, we spent over a month begging for our credentials. The lack of responsiveness from their support team is exhausting and incredibly frustrating.

System does not integrate well. Customer service very unhelpful.

Problems after merger/switch to 8am. The system was functioning as we needed, but then after the change/merger with 8am problems emerged. The Outlook add-on stopped working. The emails I linked are not visible any longer. First it was just me, but now it is staff too. This has been about 2 months of--"engineering is working on it." I requested a partial credit and was quickly refused. This is a change from my previous positive experience. I'm seriously considering other platforms, even with the migration headaches.

I have had MyCase for a few years. I used to like it more; however, there was a change recently that is going to noticeably reduce my productivity. When logging an activity, I used to be able to simply type the letter "e" for example and the activity bar would jump to activities starting with that letter, such as email (or whatever letter I typed). Now you have to type at least two letters to jump down the activity list and even then, it does not always jump to the correct activities. I can no longer jump to the right section quickly and I now have to use my trackpad or mouse to scroll as I can no longer use the arrows on my keyboard to scroll down to the right activity. This change requires me to have my hands leave the keyboard each time, adding seconds to each and every time entry I add. My practice is a billable one and adding seconds for me to track every single activity is going to add a significant amount of time over the course of a month. It causes me a delay in productivity and for that and the reason below, I'm searching for another service. My other complaint is that it does not add up expenses properly. If your time entries use one zero after the decimal (which most lawyers use), the expenses are added only using one zero after the decimal. Meaning if you have expenses in a case of $1,600.44, the system will show expenses of $1,600.40. As a lawyer with funds in trust, I have to account for each and every penny. This is also unacceptable. I reached out to the company about this issue and was told how to fix it, however, it then changed my billing on short tasks. For example, if I wanted to bill 0.1 for a 4 min activity, it was changed ot 0.05 instead which reduced my billing by half. This is also unacceptable.

I've been stuck with Mycase for 6 years now and have HATED every minute. This company has no focus - it gets purchased and becomes a bill pay system, it buys a document automation and eliminates its own system and two years later forces customers back to mycase with little warning and no support of the cost and time and expense of having to redo all client questionnaires, data base entries and all templates. Until recently customer support was non-existent. Even now, they make promises that they will redo your documents and questionnaires and then disappear - I think they have a turn-over problem. If and when you do get to speak to support, they are reasonably competent - although I have also run into clearly overseas farmed out staff who know nothing at all. Most of the time, when you comment on an issue or ask for help, there is no response to your questions for weeks at a time. At one point I increased my subscription to do the accounting add - on and they didnt get back to me for 2 months to give me my mandatory training session just to get started. And now 6 months later, the accounting system is still on my dashboard even though I cancelled that part of the subscription. Oh, and yes, since mycase was purchased by Affinipay, everything is an add-on for an additional fee. Only reason I haven't left is because there is NO WAY to migrate all the invoicing and trust accounting out of the system to a new one. DONT DO IT!! There are way better systems out there!!

I really do like MyCase and recommend it for other lawyers. I just think we wasted a great deal of time attempting to get the accounting package to work when it was first introduced at the beginning of the year. It was not ready for prime time. I hope it gets there so we can have a truly integrted experience!