8am MyCaseReviews of mycase.com

I work for a family law firm and we've been using this for almost 2 years. Migrated from FileVine, and I used Clio for about 3 years in a previous company. What I like: MyCase keeps our clients in one place, and it's relatively easy to add contacts. The general interface is pretty good. Their AI help is amazing, and their human help desk is responsive. What I HATE: 1. Extra clicks and work are built in everywhere; to search cases, I have to click on "case" every time, rather than setting it as my default, and even doing that brings up potential cases before actual cases. If I leave it on "any" I have to wade through Contacts, Leads, Opportunities, then finally Cases. To add a document, I must click on Save rather than Enter. To add a contact, I have to click in each space again to input anything. When I add a call to the log, it doesn't bring up the contacts attached to the case first. It starts at A and I have to type in the name, which must be in the format of first, middle, last. They recently grouped all client folders into alphabetical folders, so now instead of simply typing in the first few letters and going straight to the client I want, I have to click on the alphabet letter, than find the client. All this is extra work, extra clicks that I shouldn't have to make. 2. Their search is horrible, both the quick search and the full search. There are very limited filters allowed and they're not particularly useful. 3. The "desktop" is less than functional. It doesn't save changes to all other users' access promptly, and if I edit a document, then attach it to an email, it often sends the older version rather than the one I just changed. 4. Client folders frequently disappear, and one of our paralegals has to wait over a week for them to populate in her desktop. 5. The desktop explorer frequently errors when I add a new folder and give it a name, then it can't find it. I have to go into the web, refresh several times, and then if I'm lucky, I can find it. This is a problem with changing file names as well. In all, it's cheaper than Clio and better than using paper, but having used both, I would recommend Clio if you want true functionality. MyCase is chock full of little annoying quirks that will make you feel like you get another papercut every time you do something in it, and they have spent their budget on changing the surface rather than dealing with the things that make it an ongoing annoyance to use.

Lack of customer support. We signed up on 12/2025. They offer 30 days of 'training', but after the 'training period', they won't respond to emails and some of their emails will bounce back. I have sent emails to Alexandra Plos and Scott Webb, but haven't received a response; I have sent emails to prior employees, but received bounced back notifications: Carolyn Curran. These were all individuals from the onboarding experience. Also, they told me that adding an accountant with limited access to obtain invoices would be free. I was told today that it is $39/month. I had to hire a third party, full-time, to help me figure out how to use it. It appears that after you sign up, they won't respond to your emails. For example, it is 9/18/2026 at 9:53 AM CST right now and when you visit their website and click on the "Start Chat" for customer service, it does not even work. You can click it, but it goes nowhere. So much for "Connect instantly with our support team for real-time, live assistance.". This will give you a good idea of what type of support you will get once you sign up and pay the annual fee for you and your employees.

50+ days and counting for no resolution on an open IT ticket related to reports and features providing inaccurate data. No follow ups, no solutions, just "we're working on it" anytime you reach out. Terrible. I would not recommend spending your money here.

Here are all the ways that MyCase doesn't save your work so you have to repeat it: (1) The cloud has major issues syncing and staying synced with the drive and doesn't tell you when it randomly disconnects. So if you're working from the drive and think your work is saved, think again. (2) When working directly from the cloud, it cannot stay synced to the internet with a perfectly strong internet connection with full bars. If you saved a final version of your document to your computer and then used the "update version" function to update it in MyCase, watch out because even though MyCase says that version was successfully updated 5 minutes ago, if you try and share it with OC through MyCase file share or attach it to an email, it will likely attach the old version because it doesn't have the updated version saved.

Save your money and run as far away as you can from MyCase. I cannot even begin to properly express my utter disdain for this company. It is a scam and a joke. We used their drafting software for quite a while at my place of employment and it was only ever hell for us. We paid for their services annually and at the beginning of this year (January-February) their drafting software stopped working completely. After trying to get in touch with someone nearly a dozen times and demanding a cancellation of our account with their company, we finally got a response saying that our issue with our templates was fixed with no acknowledgment of our request to cancel our account. For context, we received this response in JULY. This company is an embarrassment. My place of employment switched to using Clio and it has been such an excellent experience working with them. Take my word for it, keep away from 8amMyCase.

STAY AWAY. Terrible company to work with. We paid for the entire year of 2026 in advance. Their software shut down on us in February. In March we asked them to stop working on the issue, refund our money, and close our account. I tried to get someone to email me or call me back for months with no response. Then in July I got an email from their team saying the issue had been fixed and mycase is working again. It took 6 months and we could never even use their software. They are refusing to refund us and still won’t contact or give us an explanation. Do your self a favor and stay away from this scam. I think they are going out of business and are screwing people out of money.

Fraud. They suspended my prepaid service and lied to me about renewal, charging me another year service after they told me the account would be cancelled. The cancellation was sent via email and confirmed via a phone call. Yet they charged me anyway and then the rep I called to resolve the issue lied and said I would get a refund, which never happened. A month later I called back and another rep told me the refund was denied. Avoid this company at all costs. They treat their customers poorly and don't provide the services that you pay for.

I regret switching from Clio to MyCase 100%. The difference in customer service is night and day. MyCase consistently fails to follow through on basic promises; whenever there is an account issue, you have to constantly chase them down for a resolution. Despite paying for an upgraded plan to use their API, we spent over a month begging for our credentials. The lack of responsiveness from their support team is exhausting and incredibly frustrating.