marina E.
Lack of customer service
I recently placed my order with Alloy for HRT. They charged my credit $129.00 for 2 different types of estrogen even though I only needed one. I tried reaching out to them multiple times. They don't have a customer service number. I emailed/texted them several times before my order was shipped out. They just responded and basically said sorry your order already shipped, but for your next order we'll get it right. Unacceptable. I'll be taking my business elsewhere.
Response from Alloy HealthSep 17, 2024
Hi there - our support team reached back out to you this morning. If you did not receive that communication please contact us at [email protected]. We also confirmed that all of your subscriptions are now cancelled which you are able to see via your account page. We will follow up again to try to ensure you see that your issues are taken care of.



