MXrouteReviews of mxroute.com

Unlimited domains and emails. Web interface for management. Limited storage space though. Well done email hosting.

I have been setting up email systems for small businesses for years and for years I have been dealing with issues of server blacklists, lost emails, junk mail, delivery/receive delays etc. After yet another mail server blacklisting on a shared host I switched over to MXRoute and could not be happier. In total, it took me only a few hours to get things changed up. They sent clear instructions throughout the process. I would highly recommend them and will be moving all of my clients over as time permits.

Have been a customer of MXRoute around a year and a half now, and have absolutely no complaints to make about the quality of the service. For the price I'm paying it has to be one of - if not the cheapest - reliable mail hosting services out there when buying one of their special offers. I've not needed to reach out to support about any issues as everything has worked as expected, though did contact support to let them know of an incorrect link on their website at one stage and the response was prompt, so I'd imagine if there were ever any major issues encountered that support would be very helpful in assisting with the matter. Though at the price point I'm paying I'm not really expecting much, if any support - so if you think you're going to need a lot of support then there are probably better alternatives out there.

Service is horrible. They cancelled one of my client's accounts because a single email got hacked and started to send emails... It was literally as easy as changing passwords and issue would've been solved, but they just sent them an email that the service was going to be suspended, no warning, just instantly no more emails and everything was lost. Changed provider to another cPanel solution and never had that problem again. This was almost a year ago. EDIT because of the reply: A refund does not get my client back. Polite or not, you stopped the service with no warning and they lost days of business with no email while I setup another provider for them. Went with a more reliable provider and never had issues again... Curious enough, the "compromised password" and email spam suddenly stopped too. Next time, you can maybe block the specific email account that was compromised instead of just cancelling the whole email service for the organization without notice...

Due to making a payment twice (wanting to update billing details: it was not clear that manual payment must not be done otherwise automatic billing will still bill you) I attempted to make a support case with MXRoute. This seems a fairly reasonable support issue that can be resolved with a single refund. After 11 days of no reply I decided to follow this up on twitter which resulted in a debate blaming me for the issue, and when asking if a PayPal dispute for the (note: duplicate) payment was best, my account was terminated immediately with no notice, leaving me with no access to past emails. Mxroute will call this ‘threatening chargeback’ and ‘parting with a customer’ but this is no way to professionally conduct business and abruptly terminate accounts at will. Beware when using this service or relying in any way on having access to your data.

By far the best email service around with superb support to go with it!

MXroute is hands-down the best service you'll find for email hosting. The owner gives you so much for so little, with the amount of options on your account to the friendly and high quality help he provides, it all ties in to make MXroute one of the best services I've ever used for something so difficult to keep up with. If you're a casual user, a business owner, or a sysadmin who wants their freedom back, MXroute won't disappoint.

I finally made the switch from my using my Hostgator Dedicated Server plan for 20+ websites for my email. A friend of mine thought I was nuts for not using a separate email server and suggested MXroute. I'm not the most technical but understand generally how this all works and so them providing the exact mx and spf records in the welcome email was a great start. All of the settings are controlled in Cpanel which makes it easy for me to set up all of my domains, emails, forwarders, catchall, spam filter level, etc. They also have a wizard to create my DKIM record. It's not the most clear interface or instructions but that's where support comes in handy. They use a ticket system and also Slack for live support. It seems to be a few technicians but they are solid and don't follow scripts. They were able to help me with different issues and that's ultimately why I wrote this review. Support, good pricing, and a good overall offering :)