Excellent provider. You will not be able to find anything of this quality for the same price.
Jarland is extremely responsive and helpful. Do note that the support scheme is non-traditional. No ticket system, support is offered through Slack and the Forums.
No issues whatsoever in my experience.
Response from MXrouteJan 22, 2020
We can only hope to reach a level of greatness already obtained by you, and we'll keep working toward it. Thanks for writing!
WE
WP E.
Best solution to setup emails for small businesses on a budget.
We were looking to setup email accounts for small businesses on a budget and MXRoute is the perfect solution. Easy to use, setup, and configure. You can add as many domains/emails you want for a starting price of $30/year? Best solution ever.
AN
andrew
I love MXroute
They are one of the best email providers out there. Excellent service with awesome support.
Updates:
I have been with them for more than 3 years now and it has never failed me once.
It has some work around in setting up the system but once done everything is easy to use.
JK
Jaewon K.
Awesome service and support for a fraction of price
MXroute is super awesome. It saved me from so much trouble managing email servers at a fraction of the cost. Support is very fast and friendly, and the community support on their forum and slack is also really great! They also have exceptional email delivery, even better than MailChannels or other paid email delivery products. I have recommended MXroute to a lot of my friends and everyone was really happy with them.
DH
Diego Hernan G.
The best service
The best service, fast and excellent support.
DP
Diego P.
Excellent service
Excellent service! They have solved my life when hiring MXroute as an email provider for my clients and websites that I develop.
GJ
GJ
Poor Customer Support Practice
I have purchased their 3 year email hosting but had some trouble setting it up on my end since it was my first time setting up. I could not resolve it myself for a day, then went to contact support but their Submit Support ticket button has redirected to knowledgebase section (and to the forum). This was a time sensitive task for me so I wanted to be up and running as soon as possible and I was able to with another service that had more documentation. I went ahead and cancelled the service thinking I would be refunded (it literally was 2 days without any usage of service). To my surprise, I got nothing - no service and no money back at all. Nowadays, companies don't make it difficult for a customer that didn't use their service but mxroute seems to make it impossible and fights just to keep the money(which is not theirs because I did not cause any operating expenses by setting up an account and not sending any emails!).
Response from MXrouteOct 1, 2019
While we welcome feedback and reviews, we've gone out of our way to make it clear on the front page of our website that we offer limited and community-based support. We are actually able to offer very fast support using the methods outlined on our help page, thanks to this system we have in place. If this and the no refunds policy (manually agreed to at signup) are not read, we're a bit limited in the path forward. There may, ultimately, be no way to not upset someone who doesn't read what we're selling, and expects us to pay transaction fees for their time.
RN
Relja N.
Very good and reliable service
Very good and reliable service. Not "good for the price" (it is very cheap to put it plainly), but very good period.
I understand it's offered for a profit, but I still feel the need to thank the MXroute team for offering good service and at an affordable price.
Have used it very shortly for now - just over one moth, but have tested it thoroughly, implemented on several websites and delivery has been flawless. As long as it stays this way, I'm not worrying about emails.
Will surely update the review if things change, but for now - I'd recommend it. Cheap and very good.
Note: the technical support states they offer limited support - no chat/phone/fast ticket response. However, in my experience, the "community/forum" support has worked very well with quite decent response times to any questions/problems. And had no problems coming from MXroute end, only from my configuration. Still, writing the note: don't expect super-fast 10 minute response, nor too much hand holding. On the other hand, if you know what you are doing - MXroute works flawlessly.
Another note: don't send spam. If you do that, the account will most probably get terminated very quickly. Writing this because I've seen a few people complaining about this, playing naive (in my opinion).