MXrouteReviews of mxroute.com

Response from MXrouteJul 13, 2026

I genuinely do not know what it is about TrustPilot that makes people believe the truth won't outlive their review. Certainly, I cannot be blamed for the fact that so many reviews are filled with lies, omissions, or intentional policy violations. One only needs to ask for the receipts to any review I've disputed, I keep them all. This one is no exception, I have more than enough data to inform your bank of the fraudulent claim you are about to make, and I'll still have it 16 years from now. Before this customer could place a single order, he had to read and click "Yes, I Agree" to this: "Email warmup services are a violation of our policies. They do not only do what they sell themselves to do, they torture our heavily curated IP reputation to draw heavy associations between our customers and blatant spammers. Do you agree not to use warmup services with our platform?" He agreed. Then he connected his account to a cold email (spam by any reasonable definition) platform and started warming up. On July 11th he received this: "The mentioned email or domain has been blocked from sending mail… Connecting your email account to a cold email platform where it's about to start using 'warmup' is a violation of our policies." That is the "no explanation" he claims he never got, delivered alongside the logs he dismisses as "just code I don't understand." The code is a record of his own account misbehaving. Reading it was optional. So were the consequences of not reading it. Now here's the part he carefully left out of his review: he didn't stop. On July 12th, the day after the warning, he stood up more accounts on additional domains and kept the warmup running. So the account was terminated, exactly as the Terms he agreed to say it will be. His defense is that this all happened "over a weekend" while he was on holiday, as if IP reputation clocks out on Saturday. He wasn't too on-holiday to spend that same weekend spinning up fresh connections to a cold email (spam) platform to continue the exact violation we'd just warned him about. You don't get to be too on-holiday to read our emails but not too on-holiday to spend your Saturday fucking us over on new domains. We didn't force this customer to violate policy over the weekend, choices were made. No notice? He was notified. No explanation? He was given logs and a written reason. No refund? Correct. We do not refund contracts cancelled for a Terms violation the customer agreed to avoid, was warned about, and then doubled down on. None of that is hidden. It's in the ToS he clicked to accept. You can lead an illiterate man to text, but you cannot make him read it. The light at the end of the tunnel here is that James Fenner (the name publicly visible on this review at the time of this reply) has signed his name to his lack of integrity for everyone to see, for years to come. Hopefully, anyone looking to do business with him will find this in a Google search later.

Response from MXrouteJun 3, 2026

Why are you like this? I refunded you in full after you used our service, and I told you not to expect the same courtesy a second time. You came back four days later claiming you wanted to see if the service had changed for your use case, used our service again (in ways that hit against zero inconveniences or issues), and threw a little tantrum when I did the exact thing I told you I would do: deny the refund. You just want free service in short bursts. I don’t know what kind of scam you think you’re running, but you’ll have to find someone a bit dumber to run it on.

Response from MXrouteMay 31, 2026

This review is from the operator of an MXroute account we terminated on May 31 for running a cold-email warmup operation through our servers. Warmup is prohibited on MXroute, and every customer agrees not to use it, or to send cold email, before they are even allowed to place an order. For anyone unfamiliar: warmup sends large volumes of fake, automated conversation-style email to manufacture a sending reputation ahead of cold-email campaigns. We ban it because of the signal it creates downstream. When a provider like Google reviews the activity around hundreds of spam domains after the fact, the host that warmup traffic ran through shows up over and over in the runup to those campaigns, and mail from us to a brand-new domain starts to look like a reliable predictor of spam about to happen. That would quietly degrade delivery for every legitimate customer we host. The disposable domains are simply how the sender keeps that cost on us instead of on themselves. That is exactly the pattern here. In roughly a seven-hour window, the account relayed about 378 warmup messages through our servers, from three alias senders across 32 disposable throwaway domains, to 368 different recipient domains, using automated warmup tooling and fake-engagement subject lines like "Casual beach lunch" and "demo next week?" We terminated the account and explained why. The response was to do to us exactly what the account was built to do to strangers. Within hours we received the same copy-pasted message opened as two separate support tickets, an email campaign sent to five of our addresses including one we have not used since 2011, a LinkedIn message with identical text, and now this one-star review, the reviewer's only review on the platform. So a one-star review here means we caught an account preparing to run cold email at scale, shut it down before it could degrade delivery for anyone else, and the operator did not like it. We consider that exactly our job. If you run real email and want a host that guards its reputation this aggressively, that is the entire point of us.

Response from MXrouteMay 11, 2026

Look at how deep he dug for this one. Retaliation, GDPR, cowboy. Come on, no "the owner is a nazi" one this time? Hi Chip Radoslavov (the name publicly listed as the writer of this review at the time of my response), The only one man operation here is your extremely dated spam campaign. "A quick question" really? You really didn't even check the emails that bounced from that campaign before you faked a reply and sent out a "Re: A quick question" blast to domains that don't even resolve? Come on now. At least try to be good at your role as an email spammer. Here's the thing about spammers though: They are the lowest form of life, and their opinions are worthless. I greatly appreciate you putting your legal name to this review. Now everyone in the world can look you up for all of time and know the truth: You are an email spammer. Don't forget, I have all of the receipts.

Response from MXrouteFeb 8, 2026

When I referred to Wesley, the owner of Windsor IT, as incredibly hot headed, angry, and very easy to set off, this behavior is exactly what I was referring to. He is attempting to flood us with negative reviews because he is upset that Trustpilot declined to remove a review I posted about his business. I did business with him, and I am entitled to leave a review. Notably, he had already done the same to us, and has now posted three separate reviews under three different names. None of the claims in his reviews are true. They are fabricated variations of the same story, written to appear unique and organic. They are not. If Wesley wants to point out that we have other negative reviews, that part is true. It is also widely known that when spammers attempt to use our service, we terminate those accounts. That predictably makes them very angry, and it accounts for the vast majority of our negative feedback. It is unfortunate that Wesley has such severe anger issues, but that is not our responsibility, and it is no longer our problem. Personally, I wouldn’t take a lesson in ethics from someone who posts two bad reviews under two different names just 20 minutes apart, but that’s just me.

Response from MXrouteDec 12, 2025

Thank you for providing your information. We were able to confirm that you are not (nor have you ever been) a customer of MXroute. That probably explains why we were unable to resolve the issue for you

Response from MXrouteSep 8, 2025

This user is not a customer of MXroute. The events they are describing as their own did not take place. The events they are describing about others relate to spammers and criminals who were terminated for knowingly misusing our platform in a way that attempted to damage service for all of our customers. The time they refer to me being "volgure" (vulgar?) refers to me saying very nasty things to a person who impersonated the US Social Security office and attempted to defraud thousands of people using our platform to do it. We'll keep terminating spammers and criminals who seek to ruin our product for the rest of our customers. We'll continue to be vulgar to people who purchase service just to try to use it to lie and steal from other people. If this user wants to prove that they are legitimate, let us first agree on these terms: There is no way that someone describing this kind of service would still be a paying customer. That means they have nothing to fear from allowing me to review their account's support tickets. If this user writes in to [email protected] and provides me with the name and email address on their account with us, which confirms their claims of data loss due to our error, I will pay them $500 in cash. I will pay it via PayPal or any other trustworthy platform that takes US credit cards (Visa, Mastercard, or Discover).

Response from MXrouteJul 22, 2025

We appreciate when customers share their experiences, even if they are negative. This review offers a helpful reminder to review refund policies before purchasing, not just with us but with any hosting provider. Now, here are the facts: This customer had an active subscription with us for three years. That subscription renewed automatically on July 18, using the card on file, just like it had in the previous years. No cancellation was submitted before the renewal. This is how automated renewals work in almost every hosting company, and it was processed correctly under our Terms of Service. Three days earlier, the customer manually purchased a new promotional plan we were offering. That plan has more storage and a lower long-term price. Wanting to keep the cheaper plan is understandable. What is not acceptable is claiming the older renewal was unauthorized after the fact and demanding a refund without ever having canceled the original service. The first ticket said, “I may have placed a duplicate order.” It did not request cancellation or mention any problem with the charge. The story changed only after the renewal went through, and the customer realized they preferred the cheaper plan. We do not refund services that renew correctly when there was no attempt to cancel them in advance. This policy is consistent and exists to prevent abuse. We want to be flexible when customers make honest mistakes, but we also expect honesty and timely communication in return. For anyone else reading this, if you are ever unsure about billing or renewal dates, we are happy to help. Just reach out before the renewal takes place.