MuzataReviews of muzatarailing.com

Lia was quickly responsive to all my questions. She resolved an inventory issue immediately. The Railing system looks beautiful, far better to my wood railing system that was deteriorating. Definitely use the wood like handrail. The railing system opens up the area and gives the effect spaciousness. I was so impressed I gave a tip to Lia.

Muzata has a great person named Nico who helped me design, order & install your rail system. It was easy to order going thru the Muzata website. Nico recommended a great installer named Tony Gracian of 4d ironworks who did an excellent job installing 2 decks and an inside stairway.

Excellent product and service provided. Only complaint, is that the washers do not stick very well to wood. I had to use glue. There is also a fair amount of wasted drill bits, tools, etc sent in the order. All in all though, a great product. Good instructions and easy to use.

Brandon was very helpful and assisted me professional and friendly manner. He's a very good customer service rep!

I personally installed two deck railings and two interior railings, using different attachment styles and colors. When you ordered the incorrect parts, customer service text or emailed me to ask if I meant to order parts that didn’t go together correctly and helped me order the correct parts for my project. Their instruction videos were very helpful as well. They were always nice and helpful. Love how all my projects turned out.

Peggy was so helpful. We needed a unique design due to the step configuration. Her suggestions solved a difficult problem in a very timely and professional manner.

Really, this is a 4.5/5 stars. Let's start with customer support and assistance. The company authentically wants to make your project work. Their designed and plans fit our space and came in a timely manner. They were generally easy to understand and work from, but I recommend really taking into account your own project needs and measure VERY carefully. Consider where you have blocking, mounting points, etc. Their plans will only be as accurate as the plans you provide. We had to make field adjustments for a few minor things-- which is normal. Muzata takes your questions and generally gets back to you quickly. Their answers are not ALWAYS helpful, but they will pass your questions along if you feel dissatisfied with an answer. The construction materials are generally pretty good, and the final product does look really clean... Everyone that has seen the railing asks who made it. There were a few setbacks along the way. One of our posts was welded a little off kilter and we have to place that footing at a slight angle... We also had some serious challenges with the angled cable runs. It is exceedingly challenging to get the angled cables the correct length and tension. The Angle Beveled Washer make is SO hard to get those CB40 tensioners at the right angle and tightened properly. I would honestly recommend doing the bigger exposed tensioners for the stairs, and then run the seamless hidden CB40s on the horizontal stretches. It will save you SO much time and headache. It is a little less sleek, but it is a small price to pay for hours back of your life. The other challenge we faced was maintaining high enough tension on the cables. If you have a VERY strict building code and will get a detailed inspection, you might need to avoid the hidden tensioners. Getting them swaged, cut to the right length, and tightening them down in order to pass a 4" sphere test is such a delicate dance... the exposed tensioners are MUCH more robust and will meet all building codes... the other ones... maybe... IF you get everything perfect... AND if your cable runs are short enough. It also might help if they have metal cable run supports rather than those rubber washer gaskets. Something that holds the cable, without the give of the rubber, will limit its movement during inspection/load bearing. The rails and posts are definitely strong enough, though. Those suckers will easily take the 200 pounds required by stricter codes. That leads to the last issue. The CB40 tensioners are fickle beasts. If you mess up on the length by even a centimeter, the whole run of cable, the CB40, and the anchor end are all garbage (unless you are planning on making an assemblage art piece of Predator)... That is like a 10-20 dollar mistake each time. And let me tell you, until you get the hang of it, you WILL make some serious mistakes. I ran 84 cables in all and I think I had to redo 20 of them (either because they were too long, too short, or snapped loose of the swage point during tightening). That is maybe 300 dollars worth of whoopsies... Whoospie. STILL, in the end, our contractor estimated the cable railing to cost 15,000 dollars! We did it for maybe a smidge north of 5k over 3 or 4 weekends. That is a serious win. When a corner bracket bent up under tension, they sent me a new one free of charge. When I had recommendations for improving their products, they seriously listened and asked clarifying questions. The company is responsive, the materials look great, and it passed a California inspection. Really pleased with the final product and price.

Muzata did an amazing job from the time I emailed them for a layout and quote. They responded quickly and send a layout with quote quickly. They answered all questions quickly on installation and even sent a video that was very helpful. We love the railings and will use them again when needed. Highly recommend.