MuzataReviews of muzatarailing.com

## Muzata Cable Railing System Review Where do I even begin? Ordering was easy, but for the price, I expected a much better product. Muzata presents this as a custom system, but there is really nothing custom about it. You may get a 3D model showing what the finished railing is supposed to look like, but what actually arrives is basically a bunch of individual pieces. To me, a custom system would arrive with components properly measured, prepared, and ready to install. This is far from that. The instructions are nearly useless. Instead, you are directed toward videos that do not adequately explain the problems you will run into during an actual installation. The paper instructions are basically a joke. Now for the installation. **Do not blindly follow their instructions unless you want to start questioning your life choices.** The posts themselves were not my biggest problem. The railing sections were. Remember that these metal posts have some movement and tolerance. If you pre-drill all 16 holes assuming everything will line up perfectly, there is a very good chance it will not. Use clamps, get everything positioned correctly, and drill the holes vertically while the railing is actually lined up. The cable system and the so-called hidden hardware were even worse. You cannot simply follow the measurements in the instructions and expect everything to work. Cable stretches, moves, frays, and changes as you tension it. You have to account for that during installation. Then there is the Muzata crimping tool. I paid around **$89 for their crimper**, and mine appears to be defective. It does not generate enough force to properly secure the hardware. I now have posts with broken hardware and some connections that I do not trust. For what I paid for this supposedly complete system, I am extremely disappointed. The installation has been far more difficult than it should have been, the instructions are poor, the hardware has been questionable, and I have serious concerns about the long-term durability. At this point, I honestly do not believe this system will last a year without additional repairs or replacement parts. **For the money I spent, this has been a complete waste of money and a very frustrating experience.**

This system is way more labor intensive than "regular" cabling. I'm using Ipe wood posts and it's very difficult to drill the offset holes that you require and is now costing me much more in labor to complete the job.

Directions were not accurate Product looks good. Would not have with directions provided.

As of now I feel the railings are of good quality. The help I reciever on the purchase was OUTSTANDING. This is a DIY project and im a handy, attention to detail person. I will be installing my purchase on outdoor concrete stairs on July 4. I will comment on the install in the future.

Defiantly got what I paid for. This is a budget option and the quality of finish and service reflect that. The coating on the posts scuffs very easily. Be aware for the cables to meet code you may have to drill another run of cable lower down on the post as the first cable is set about 4" off the deck surface which after deflection does not pass the 4" sphere test. The end posts also bow quite a bit once the cables are tensioned so make sure if you are doing a double corner post you account for that in your placement so they meet code once tensioned. The design service gives you a general idea of how the components are meant to be laid out but you are left to figure out the specifics which is a bit tricky when it comes to more complex parts such as stairs. Also the layout the provided had spans greater than what is recommended in there installation guide which for the most part was ok but on one section was almost double the recommended span which led to excess deflection which had to be remedied by adding an additional post. I also ordered a gate (spec'd by a Muzata rep) to match the uncoated cable system and they sent a gate with coated cables and then initially refused to replace them with the correct cables, then after more convincing/complaining they finally agreed to send the parts necessary to make new cables, not the prefabricated cables I had originally paid for. Overall it came out fine eventually but was defiantly not a user friendly experience even for a contractor who has done cable rails before.