MuzataReviews of muzatarailing.com

4.7346 reviews
Home Improvements
200E STANLEY ST, COMPTON, California

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Muzata

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About Muzata

At Muzata, we specialize in premium railing and floating stair systems, offering exceptional products and service that elevate your living spaces.Our commitment is to create inspiring, comfortable, and convenient solutions that perfectly match your vision. With a focus on innovation and quality, we collaborate closely with clients to ensure every project is customized to their exact needs.Whether you’re looking to transform your home or enhance your commercial space, Muzata delivers the expertise, craftsmanship, and customer service you can trust.

Muzata (muzatarailing.com) has 346 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: muzatarailing.com
Website: muzatarailing.com
Category: Home Improvements
Location: COMPTON, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Monica R.

Oct 1, 2025

Dear consumers

Dear consumers, unfortunately if you were wanting to cancel your order, you're out of luck! Muzata cancellation policy and the ability to stop a purchase within less than 24 hours is not very supportive of consumers. I found a more suitable product for my railing and called to cancel the order that had yet to be financially processed according to my card and was told that it was impossible to cancel because the shipping process had begun. I asked if they could cancel it whilebin transit, and was told it was too late. I had to pay $280 of shipping and I have not yet been refunded. I was led to believe that within 10 days of the return of the merchandise I would be refunded. They told me that most likely I wouldn't be refunded the whole amount, $900. This is not fair. I don't recommend this organization at all! I appreciate your time and feedback. However, based on the order placement and subsequent cancellation, I believe the shipment had not yet been dispatched. A direct communication with the warehouse, where the railing was likely being prepared, could have potentially resolved the issue more efficiently. This extended communication has, unfortunately, resulted in a less-than-ideal experience. I have already paid for the shipment and am awaiting my refund, which is currently estimated to be processed within 30 days. My assessment of Muzata remains unchanged.

Response from MuzataOct 9, 2025

Dear Monica, Thank you for taking the time to share your shopping experience. We truly value your feedback and understand your concerns. We apologize for any inconvenience you have encountered with your order and the cancellation process. After reviewing the situation, we found that the issue arose due to the fact that the item had already been shipped before your cancellation request. As per our return policy, once an order is shipped, it becomes ineligible for cancellation, and the return shipping costs are the responsibility of the customer. We understand this may not have been the outcome you were hoping for, but we aim to be transparent with our policies to ensure all customers are treated fairly. We have confirmed that your returned package has reached our warehouse. Please rest assured that your refund will be processed as quickly as possible. For more detail about Muzata's refund policy, pls check: https://muzatarailing.com/policies/refund-policy We sincerely hope this experience will not deter you from considering us for future projects. We offer customized quotes and design services that can help you find the best solutions for your needs, ensuring a smoother and more satisfying purchase experience. Thank you for your understanding, and we look forward to the possibility of serving you again. Best regards, Helen Customer Service Team Muzata

About Muzata

Muzata (muzatarailing.com) has 346 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: muzatarailing.com
Website: muzatarailing.com
Category: Home Improvements
Location: COMPTON, California
Listed on Five Star Index: 2026

Muzata reviews

Showing 10 reviews with 1 star · Clear filters

Watson
Sep 20, 2026
J’ai commandé un ensemble de vêtements…
J’ai commandé un ensemble de vêtements sur Muzata, et je dois dire que l’expérience a été… mitigée. Le site est élégant, mais la livraison a pris des semaines, et le colis était endommagé. J’ai dû contacter le service client, qui a été poli mais peu réactif. J’ai dû renvoyer le tout, ce qui a ajouté du temps et des frais. La qualité des produits n’était pas à la hauteur de ce que j’espérais, et le prix était exorbitant pour ce que j’ai reçu. Je ne recommande pas Muzata pour les achats en ligne, sauf si vous êtes prêt à des surprises désagréables.
Response from MuzataSep 20, 2026
Bonjour Watson, Merci d’avoir pris le temps de partager un retour aussi détaillé sur votre expérience avec Muzata. Nous vous présentons nos sincères excuses pour les difficultés que vous avez rencontrées avec votre commande. Nous accordons de l’importance à tous les retours de nos clients et nous voulons faire tout notre possible pour arranger cela pour vous. Pour résoudre vos préoccupations, pourriez-vous nous envoyer un e-mail à [email protected] en indiquant votre numéro de commande et tout détail pertinent ? Notre équipe d’assistance traitera votre cas en priorité et travaillera directement avec vous pour trouver une solution. Encore une fois, merci pour votre retour honnête. Nous espérons avoir l’occasion de regagner votre confiance grâce à un meilleur service. Dans l’attente de votre réponse ! Cordialement, L’équipe d’assistance Muzata
Michael A.
Jul 12, 2026
Terrible now. Used to be Okay.
The railings used to be half way decent until they cut corners. More recently I bought two of the gates. They are an absolute nightmare to put together. They spec'd it to use tapping screws to hold the poles to the bottom. Problem is the product was built to make it impossible to get the screws in straight, so you get an angle on the tap. The first gate was a nightmare, but we got the sides attached to the bottom. The screws in the second gate were so substandard that the heads twisted off. Even their standard railing has taken a turn for the worse. They no longer include the linear cable bolts. Instead, they now use cable toggles, which keep a permanent wave in the cable where it goes into the pole - making the cable look loose even when it is tight. If you tighten the cable to the point of straightening the wave, then the substandard gate poles will bend in towards the cables. They still make the straight cable bolts, but you now have to pay $90 more per ten of them if you want your job to look half way decent.
Response from MuzataJul 13, 2026
Hi Michael, Thank you for sharing your feedback with us. We sincerely apologize for the experience you've had with our products, and appreciate you bringing these issues to our attention. Sorry to hear about the difficulties you encountered while assembling the gates and the concerns regarding the quality of the materials. We strive to provide high-quality products, and it's clear that we fell short in this instance. Your comments about the installation challenges and the changes in our product offerings are very important to us, and I will ensure that they are shared with our product development team for further review. We understand how frustrating it can be when expectations are not met, and we truly value your input as it helps us improve our offerings. Please feel free to reach out to us directly at [email protected], and we’ll do our best to turn this around for you. Thank you for your understanding, and we hope to regain your trust in the future. Best regards, Muzata Customer Support Team
James L.
Nov 12, 2025
The entire experience was very labor…
The entire experience was very labor intensive and difficult. There is much improvement needed and so I sent a letter to the engineer explaining the main issues. Overall I lost close to $4000 in labor cost that I could not transfer to the client. I just chalked it up to a leaning experience. As a contractor of more 45 years this was my first cable rail project. Most of the jurisdictions I work in don’t allow this type of rail because of the child safety concerns, but it is becoming more popular so I’m sure I will be dealing with it in the future.
Response from MuzataNov 13, 2025
Hi James, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges and extra labor you experienced during the lighting installation — we understand how demanding that must have been. Our lighting handrails are compatible with most LED strips under 5/8" wide, including Philips Hue and most 2835/5050 models, though some adjustments may be needed depending on the installation environment. We truly respect your 45 years of contracting experience and appreciate the professional insights you’ve shared. Your feedback has been passed to our engineering team to help improve our product design and installation guidance. Thank you again for your patience and understanding. We hope to work with you again under better circumstances. Warm regards, Yuki Muzata Customer Support
Monica R.
Oct 1, 2025
Dear consumers
Dear consumers, unfortunately if you were wanting to cancel your order, you're out of luck! Muzata cancellation policy and the ability to stop a purchase within less than 24 hours is not very supportive of consumers. I found a more suitable product for my railing and called to cancel the order that had yet to be financially processed according to my card and was told that it was impossible to cancel because the shipping process had begun. I asked if they could cancel it whilebin transit, and was told it was too late. I had to pay $280 of shipping and I have not yet been refunded. I was led to believe that within 10 days of the return of the merchandise I would be refunded. They told me that most likely I wouldn't be refunded the whole amount, $900. This is not fair. I don't recommend this organization at all! I appreciate your time and feedback. However, based on the order placement and subsequent cancellation, I believe the shipment had not yet been dispatched. A direct communication with the warehouse, where the railing was likely being prepared, could have potentially resolved the issue more efficiently. This extended communication has, unfortunately, resulted in a less-than-ideal experience. I have already paid for the shipment and am awaiting my refund, which is currently estimated to be processed within 30 days. My assessment of Muzata remains unchanged.
Response from MuzataOct 9, 2025
Dear Monica, Thank you for taking the time to share your shopping experience. We truly value your feedback and understand your concerns. We apologize for any inconvenience you have encountered with your order and the cancellation process. After reviewing the situation, we found that the issue arose due to the fact that the item had already been shipped before your cancellation request. As per our return policy, once an order is shipped, it becomes ineligible for cancellation, and the return shipping costs are the responsibility of the customer. We understand this may not have been the outcome you were hoping for, but we aim to be transparent with our policies to ensure all customers are treated fairly. We have confirmed that your returned package has reached our warehouse. Please rest assured that your refund will be processed as quickly as possible. For more detail about Muzata's refund policy, pls check: https://muzatarailing.com/policies/refund-policy We sincerely hope this experience will not deter you from considering us for future projects. We offer customized quotes and design services that can help you find the best solutions for your needs, ensuring a smoother and more satisfying purchase experience. Thank you for your understanding, and we look forward to the possibility of serving you again. Best regards, Helen Customer Service Team Muzata
Kevin S.
Jul 18, 2025
Customer relations are in the gutter
I am dissatisfied with my interactions with this company. There is a number to call for assistance. I assumed this would include help with purchasing several thousand dollars worth of their products. I was mistaken. I explained my needs to the gentleman who answered my call and he responded by telling me there is a tool on the website to help with that... I though, why would you waste your time getting the customer what they need when a clunky, barely usable internet tool that is capable of answering absolutely zero of my questions can do it for you? Makes perfect sense to me. You lost my business in a matter of seconds. I don't know very much about this company but that interaction deserved a 1.
Response from MuzataJul 18, 2025
Dear Kevin, We're sorry to hear about your experience. Kindly provide your project information via Muzata.com. We will have a specialized designer provide a design and quotation for you. Best regards, Muzata Support Team
K.Harington
Apr 5, 2025
Not at all happy about muzada cable…
Not at all happy about muzada cable railing very expensive the cable loosen. Is not safe. I wish I had gone with your local Home Depot where you can get preassembled railings. I don't believe these will pass inspection. Biggest regret with my new home build. So much more work.
Response from MuzataApr 5, 2025
Hi K, We’re truly sorry to hear about your experience with our cable railing system. Your feedback is deeply concerning, and we understand how frustrating and disappointing this must be—especially during something as important as a new home build. Safety and quality are our top priorities, so it’s upsetting to know the cables felt loose and raised concerns about inspection. We’d really appreciate the opportunity to learn more about the specific issues you faced so we can help make it right. Our systems do require proper tensioning and installation, and we’re more than happy to provide guidance or connect you with our technical support team to ensure everything is secure and up to standard. We genuinely appreciate your feedback—it helps us improve. Please feel free to reach out to us directly at [email protected], and we’ll do our best to turn this around for you. Sincerely, Muzata
Christian W.
Nov 22, 2024
We have ordered over 30k of material…
We have ordered over 30k of material this past year from them and there vendors. Never one time this year have we had a single purchase go ok. Missing items, saying it was delivered when it wasn’t, falsely claiming delivery days constantly this entire year.
Response from MuzataNov 25, 2024
Dear Christian, Thank you for taking the time to share your feedback. We deeply regret to hear about the challenges you’ve faced with your orders over the past year. This is far from the standard of service we aim to provide, and I sincerely apologize for the inconvenience and frustration caused by the issues you mentioned, including missing items and inaccurate delivery updates. We value your trust and the significant amount you’ve invested in working with us, and I assure you that your concerns are being taken very seriously. I would like to personally investigate what went wrong and ensure we take immediate steps to prevent these problems from happening again. Could you please reach out to me directly at [email/contact info]? Your satisfaction is extremely important to us, and I’d like to work with you to find a resolution and rebuild your confidence in our service. Thank you for bringing this to our attention, and I appreciate your patience as we work to make this right. Best regards, Muzata Customer Support
A.D.
Feb 2, 2024
Not what I expected for the money
It is not easy to install the screws there sold are not fitting properly. The hand railings are not always straight. The holes are in metric which is very difficult to get you have to order drill bits online. The quality of the stainless steel is not great either. We regret buying the railing but after spending a few thousand dollars we have no choice then to install it and try the best.
Response from MuzataFeb 2, 2024
Dear A.D., Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience with our product. Your satisfaction is incredibly important to us, and we deeply regret that we fell short of your expectations. We understand the frustration you encountered with the installation process and the fit of the screws. We strive to provide products that are easy to install and of the highest quality, and we apologize that this was not the case for you. Additionally, we apologize for any inconvenience caused by the metric measurements of the holes. We'll take your feedback into account as we continue to improve our products and services. Please know that your feedback is invaluable to us, and we're committed to making things right for you. If there's anything we can do to address your concerns or assist you further, please don't hesitate to reach out to our customer support team. We're here to help and ensure that you're fully satisfied with your purchase. Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Warm regards, Muzata

MuzataReviews of muzatarailing.com

About Muzata

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J’ai commandé un ensemble de vêtements…

Terrible now. Used to be Okay.

The entire experience was very labor…

Dear consumers

Customer relations are in the gutter

Not at all happy about muzada cable…

We have ordered over 30k of material…

Not what I expected for the money

About Muzata

About these reviews

More in Home Improvements, California

California Security Pro

Beyond Flooring USA

Alarm Relay

Graywind

Muzata reviews

J’ai commandé un ensemble de vêtements…

Terrible now. Used to be Okay.

The entire experience was very labor…

Dear consumers

Customer relations are in the gutter

Not at all happy about muzada cable…

We have ordered over 30k of material…

Not what I expected for the money