At Muzata, we specialize in premium railing and floating stair systems, offering exceptional products and service that elevate your living spaces.Our commitment is to create inspiring, comfortable, and convenient solutions that perfectly match your vision. With a focus on innovation and quality, we collaborate closely with clients to ensure every project is customized to their exact needs.Whether you’re looking to transform your home or enhance your commercial space, Muzata delivers the expertise, craftsmanship, and customer service you can trust.
Muzata (muzatarailing.com) has 346 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
muzatarailing.com
Website
muzatarailing.com
Category
Home Improvements
Location
COMPTON, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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I haven’t purchase yet but their customer service is great, easy and sufficient. They answered to all my questions.
Thank you
Response from MuzataApr 9, 2025
Dear Faye,
It was nice talking to you on the phone. Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service.
If you have any further inquiries or need assistance as you consider your purchase, please don't hesitate to reach out. We are here to help!
We look forward to serving you soon.
Best regards,
Brandon
AZ
Agata Z.
Beautiful floating stairs on a tight budget
When we began searching for floating stairs, I reached out to three manufacturers: Viewrail, Paragon Stairs, and Muzata. After speaking with representatives from each company, Muzata quickly stood out as our top choice. Their team was not only the most courteous and attentive, but also genuinely committed to finding the best solution for our needs while keeping our budget in mind.
Muzata worked tirelessly on the stair design and successfully managed to fit floating stairs into a very limited space—something Paragon Stairs engineers claimed was only possible if we removed walls. Meanwhile, Viewrail provided no design and sent us a quote of $43,000—triple the price advertised on their website—without any explanation, despite multiple emails and calls.
Muzata, on the other hand, guided us patiently through every step of the process, from selecting materials and finishes to answering every question with care. Their customer service is simply outstanding. William, who managed our project, was always prompt, responsive, and kept us updated on shipping and delivery.
Installation was the most challenging part, but none of the manufacturers on the market offer their own installation services. However, whenever we needed guidance, Muzata was there with clear instructions and technical support. William regularly checked in to ensure everything was progressing smoothly and was always ready to help.
The final result far exceeded our expectations. The stairs are stunning—modern, sleek, and incredibly comfortable. The materials are top-notch, and the wood is absolutely beautiful. One of the standout features is the stainless-steel cable railing system—unsurprising, given Muzata’s long-standing reputation as a leader in cable railings.
When the installation was completed and I mentioned to William that the corner joints of the railing could look smoother, Muzata went above and beyond by shipping us elegant stainless-steel seam covers at no extra cost. Their dedication to customer satisfaction is unmatched.
Overall, my experience with Muzata was exceptional. The entire process was smooth, efficient, and supported by a team that truly cares. I wholeheartedly recommend Muzata to anyone considering floating stairs for their home—and based on my experience, I would strongly advise against using other manufacturers.
Response from MuzataApr 9, 2025
Dear Angate,
Thank you so much for your heartfelt review—it truly means the world to us. We’re beyond grateful that you chose Muzata for your floating stair project, especially after exploring several other manufacturers. It’s incredibly rewarding to hear that our team, especially William, was able to provide the support, care, and transparency you deserved every step of the way.
Designing stairs for a tight space is never easy, but challenges like these are exactly why we love what we do. Your trust motivated us to go the extra mile, and we’re thrilled that the final result exceeded your expectations. It’s also wonderful to know that the materials, especially the stainless steel cable railing system, lived up to our reputation.
We’re especially touched by your mention of the small details—like the seam covers. At Muzata, we believe that customer satisfaction is not just about delivering great products, but also about being there when it matters most, even after the sale.
Thank you again for your kind words and recommendation. Your beautiful staircase is a reflection of your vision and trust—and we’re honored to have played a part in it.
Warm regards,
The Muzata Team
SE
Seth
Customer Service is Top Notch!!
Muzata cable railings is an excellent product with numerous components to meet any project needs. Recently I had to make a return and Brandon in the customer service department made the experience super easy. He stayed in constant communication with me and was professional and courteous throughout the process. I definitely recommend Brandon and Muzata for your next cable railing experience.
Response from MuzataApr 9, 2025
Dear Seth,
Thank you so much for your kind words and positive feedback! I'm thrilled to hear that you had a great experience with our cable railings and customer service. It's always our goal to provide the best support possible, and I'm glad I could assist you with the return process.
If you have any more questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to serving you again!
Best regards,
Brandon
KH
K.Harington
Not at all happy about muzada cable…
Not at all happy about muzada cable railing very expensive the cable loosen. Is not safe. I wish I had gone with your local Home Depot where you can get preassembled railings. I don't believe these will pass inspection. Biggest regret with my new home build. So much more work.
Response from MuzataApr 5, 2025
Hi K,
We’re truly sorry to hear about your experience with our cable railing system. Your feedback is deeply concerning, and we understand how frustrating and disappointing this must be—especially during something as important as a new home build.
Safety and quality are our top priorities, so it’s upsetting to know the cables felt loose and raised concerns about inspection. We’d really appreciate the opportunity to learn more about the specific issues you faced so we can help make it right. Our systems do require proper tensioning and installation, and we’re more than happy to provide guidance or connect you with our technical support team to ensure everything is secure and up to standard.
We genuinely appreciate your feedback—it helps us improve. Please feel free to reach out to us directly at [email protected], and we’ll do our best to turn this around for you.
Sincerely,
Muzata
SS
Scott S.
Muzata makes great railings products
Muzata makes great railings products. Easy to use, install and great longevity.
Product is stocked locally and always ships fast. I usually get large orders in one or 2 days.
Customer service is always responsive should you need any assistance.
Scott
Response from MuzataApr 7, 2025
Hi Scott,
Thank you so much for your kind words and continued support! We're thrilled to hear that you've had such a positive experience with our railing products—from the ease of installation to the fast shipping and responsive service.
It truly means a lot to us to know that our efforts to provide reliable products and helpful customer support are making a difference. We’re grateful to have you as a valued customer and look forward to serving you again on your future projects!
All the best,
Jane
Customer Support Team
SG
Steven G.
Great design team
Lia and Zac did a great job turning my photo references and measurements into drawings. When I requested a few tweaks to their design they were fast and responsive. A big thanks for their design assistance.
Response from MuzataMar 28, 2025
Hi Steven,
Thank you so much for your wonderful feedback!
It’s been a pleasure working with you, and we’re so happy that we could help bring your vision to life through the design.
If you need any further assistance along the way, don’t hesitate to reach out, we’re always here to help!
Wishing you the best of luck with the installation. Have a great day! : )
Best regards,
Lia
MW
mw
Peggy is very skilled communicator with…
Peggy is very skilled communicator with quick responses, and clear illustrated instructions. Very pleasant experience.
Response from MuzataApr 1, 2025
Hi Mike，
Thank you so much for your kind words and recognition! I’m really glad I could assist you throughout the project. We truly appreciate your hard work and support as well.
If you have any further needs or questions, feel free to reach out to us.
Warm regards,
Peggy
DO
Dorman
He quickly gave me help and resolved my…
He quickly gave me help and resolved my questions and problem
Response from MuzataMar 25, 2025
Dear Dorman,
Thank you for your kind words! I'm glad to hear that I was able to assist you. If you need any more help in the future, please don't hesitate to reach out.
Best regards,
Brandon
