MuzataReviews of muzatarailing.com

We purchased a kit that had invisible tension screws. This was appealing for aesthetics as well as a simple enough system to work with. We love the look of the product. It is quite time consuming to install, but it looks amazing. The issue we have had is that the kit as given was not sufficient for a proper install, nor were there any warnings at the time about certain installations. We have a cedar top rail and posts. The provided drill bits that are specific to the build are too big ultimately for the tension screws. They slip and come out as soon as there is any amount of tension put on. We contacted Muzata regarding this and they offered a very fair and helpful solution to the trouble we had. I would not recommend the invisible tension screw system with a cedar post application. a pass through bolt would be a safer way to hold tension with that soft of wood.

I found the overall experience to be very good. The design service was top-notch and the associated order included all the items needed for a successful project. The materials were very high quality. The issues I had: the instructions took a while to figure out, the design lacked sufficient detail in a critical area (dog leg at top of stairs), and there were no instructions for how to run wiring for the railing lights.

Fast shipping and order was accurate

Muzata cable railing is a fine product and the customer service / engineering support is outstanding. That being said this is an expensive product and I think Muzata could do more to facilitate installation and periodic cable adjustment after installation. The 316 stainless steel cable and components are top notch with regard to long life and rust resistance and so too the fasteners used to tension the cable. Make no mistake this is a high-quality product from both materials and support aspects. I was just left with the feeling that it was overpriced for a couple of reasons. The spade drills included to bore the holes for the tensioners should have been full length spiral drill bits so the drill bore block remained engaged with the bit for the full depth of the hole. The drill block is a purchased item but for a product in this price category should have been included. I purchased drill bits and did not use the spade drills provided in the kit. I also ended up leaving off the sticky-back decorative washers for 2 reasons; one, they did not adhere to my oil-based stain / sealant and two, assuming they adhered in the first place, you wouldn't be able to access the fasteners to periodically adjust cable tension. I purchased PVC-coated cable which requires the coating to be stripped off the end before the tensioning fastener is assembled. The YouTube video I watched said the coating should be stripped off by using the cable cutter provided. I found this method had the potential of fraying the cable strands and that a #10 AWG cable stripper works great and should have been included as one of the installation tools. In summary I give this product a B+ and recommend it but suggest Muzata rethink how the decorative washers engage in the holes they're covering (or simply leave them out as I did), consider ways to facilitate installation such as those suggested in this review, and evaluate how they can reduce overall cost to the customer.

Transition from wood posts/spindles to combination wood and Muzata posts/cables. I am a DIY'er with average skills. I developed a good working relationship with Maxine, my customer service rep. She was very responsive with timely feedback. The quality of the product is top notch, and the ordering process was simple with adequate materials provided. In the end as I learned about the Muzata system it became easier and easier. I think we both learned some things as I progressed through the project to make it easier for a first-time user. I needed some additional materials, and they responded quickly. The finished job looks great and no more painting of wooden spindles for me. Plus, the view looking out from our deck to the yard is so much better.

The price was very reasonable. The design worked out very well. The project was finished without difficulty. I would have appreciated a better instructional video and for the size of the project a few more extra pieces included.

Overall, I'm pleased with the Muzata wire railing on my deck. I'm giving it 4 stars mainly due to issues with the website and instructions. Finding the right parts was confusing, as the names weren’t intuitive, though I appreciated their order review and corrections. The instructions were also unclear, with overly precise measurements like 'Drill 30 degrees 1 37/64" deep holes' and 'Mark point B at 1 17/64"...' which felt overwhelming for this first-time installer. That said, the final result is great, and I'm happy with how it turned out. 'Drill 30 degrees 1 37/64" deep holes' and 'a 9/32" drill bit' and even 'Mark point B at 1 17/64"...' I've never installed anything like this before, and this level of precision made it seem quite overwhelming. But as I said, I'm happy with how everything finally turned out.

Excellent product and service provided. Only complaint, is that the washers do not stick very well to wood. I had to use glue. There is also a fair amount of wasted drill bits, tools, etc sent in the order. All in all though, a great product. Good instructions and easy to use.