Tuan L.
Easy to miss, expensive to fix — read the terms carefully:
On November 24, 2025, I signed up for Musicbed intending to download a single piece of music. When I saw the $99.99 charge, I mistakenly believed it was a one-time or annual fee. I take responsibility for not reviewing the subscription terms carefully at the time. Starting January 8, 2026, I was charged $99.99 monthly (January, February, and March). Once I realized what was happening, I immediately contacted customer service. I explained the situation and offered a reasonable compromise: I was willing to pay for the track and even one additional month due to my oversight. I then asked if they could cancel the subscription and reverse the most recent charge. I was informed that I am obligated to continue paying for the remainder of the annual term under the contract. I contacted American Express to dispute the charges and block further billing. In a follow-up call with Musicbed, I was told that if I removed the dispute and paid an additional $199.99 (two more months), they would proceed with cancellation. That outcome did not feel reasonable to me. I’m sharing this experience so others can make an informed decision.
Response from MusicbedMay 6, 2026
Thank you for taking the time to share your experience, we genuinely appreciate your feedback. We aim to make the annual nature of our subscription as clear as possible during checkout, but we understand that this may not have come across as expected in your case. If you’re open to sharing, it would be very helpful to know which part of the process felt unclear or misleading so we can continue improving the experience for others. Regarding your situation, disputes through a bank unfortunately limit what we’re able to offer, as any adjustments or concessions can be reversed once a dispute is in progress. The option shared by our team was intended as an exception to help reduce the remaining obligation under the annual agreement. We’re sorry to hear that this resolution didn’t feel fair to you, and we do understand your frustration. Our policies are designed to support the artists we work with, and we try to balance that with flexibility where possible. Thank you again for your feedback. It’s valuable and helps us improve.