MuselyReviews of musely.com

This is a scam. If you submit “unsatisfactory” photos and you cancel your order, you will still be charged a $20 doctor’s visit fee. Customer service is non-existent. This is not a legit business.

Really upset that I went ahead and ordered spot cream after thinking about it for months. It's too much money for me and I finally talked myself into it. $92 and then in the fine print they charge you $20 for a so-called doctor visit. I finally decided to do it. They took my money and said that a doctor would be getting back with me to review. I got a template letter telling me my best course of action and that they were going to continue to send me products that I did not ask for. Sounded like the Columbia record company from the '60s. I responded that I did not want any of it that I only wanted one shipment. I asked to cancel and have a refund and they sent me the refund for the cream but not for the doctor visit. There were only a couple of sentences from a robot and it cost me $20 because I did not want to be a victim of a bait and switch come on. I am not one of those people who looked for trouble but I'm very angry about this and I need to spread the word to everyone else. Beware of Musely. Unless you are fully prepared to sign on for something that never ends and they will continue to charge you without your permission, take heed. I very clearly marked that I only wanted one time product, no recurring, and the so-called robot doctor told me I would need to have recurring creams and they would be sent. So I refused. I got charged $20

Their products are a COMPLETE SCAM. I ordered their spot cream and NOTHING happened for two months. NO change. No side effects either, that's how you know it's doing nothing. And they won't give me a refund because I didn't do their useless "check-ups" with their fake nurses who are paid secretaries! Beware of this scam. You've been warned!

Please be aware- the reviews for Musely are all 5 star on their website because they delete any negative review which is unethical to buyers and defeats the purpose entirely of what reviews are intended for.

I used the spot cream twice. Severe side effects after 2 administrations, including redness and swelling. They refused to issue a refund

I think the product is good overall but there are a variety of issues with the customer journey, UX and packaging. 1) first I couldn’t get any product out and waited 2 days for instructions on how to get it out. Then it ran out quickly ... or so I thought until I used a wrench to ply open the bottle and realized there was a ton of product stuck in the bottle! 2) second order came in the wrong packaging! (A script!) - so waited 2 weeks to get a proper customer service response to figure it out before I could use it. Phone line is BS- just loops you back to email and reps don’t read the full context before sending mostly automated responses. 3) no way to update the calendar/plan tracker to accommodate for these missed days - product/UX team this is ridic 4) don’t trust the derms are really looking at your skin photos before making recs. Feels automated

I tried three products. The spot cream, body cream and private cream. The only product i got some results with was the spot cream, However the spot i actually ordered it for looks exactly the same as when i started, I used all these products for about a year and I should have stopped way earlier. They tell you it takes time but in all honesty if you don't see results in four months, drop them you are being duped. I would blame the doctor mine in Missouri absolutely did not care. You can't change doctors they are assigned to an area. So if you get a dud, you will get bad or not results. I told her what worked for me in the past she totally ignored it. And when I said things were not working she told me to go to a dermatologist in my area. That just shows they don't read what you write in your initial consult I very much believe treatments are not customized. They do not ask extra questions to get to know your better. This is a side gig for these dermatologist do you really think they are putting that much effort into helping people besides their practice if that. NO! Negative reviews are also removed so you think that its a thing that is working for lots of people. I fell for that, don't fall for it, Save your money or choose someone else.

I've used this product several times. The spot cream is inconsistent in quality. At times, it is too oily. Sometimes, it lightened the melasma. Other times, it didn't make a change. The peel was a waste of money. It did not improve the skin. It didn't change anything about my skin. The anti-aging cream is also questionable. They start everyone with a hydrocortisone prescription, and you can't change that. Their customer support is rude and obnoxious.