MuselyReviews of musely.com

Response from MuselyOct 10, 2023

Thank you for taking the time to share your feedback! We are happy to hear that your Musely experience has been predominantly positive and we are so sorry for any shipping delays you have encountered. The majority of our prescription medications are freshly compounded and shipped within 2-4 days after the order is placed/approved by your designated doctor, so a delay of this magnitude is certainly not standard for our partner pharmacies. We know how frustrating delays can be, especially when they contribute to interruptions in treatment and we would love the opportunity to make this right! With that being said, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be happy to further assist you. Thank you again for your time, consideration, and patience and we look forward to having the chance to enhance and improve your Musely experience!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your Musely experience! We are so sorry to hear that you have experienced difficulties on our website and for any confusion regarding your prescription’s Auto-Refill schedule. Please note that there are two ordering options at checkout: Auto-Refill or a One-Time Treatment. When patients select Auto-Refill, their refills are charged, freshly compounded, and shipped from the pharmacy every other month or according to their refill date preferences (that can be easily managed within their accounts). As a kind reminder, Musely sends every patient a “refill reminder” email 5 days prior to every scheduled refill, allowing time for patients to delay or cancel the refill, as needed. Treatment plans remain the same as when they were initially prescribed and are gone over in detail when approved by the designated doctor. If a patient would like to change their treatment plan, a $10 Doctor Fee is legally required in order for the doctor to reassess whether or not an entirely new treatment plan is safe and suitable for a patient’s needs and areas of concern. However, we would love the opportunity to meet your expectations with our services and care. With that being said, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and a representative will be happy to assist with providing a discount on your next prescription refill. Thank you again for your time and consideration and we look forward to hearing from you!

Response from MuselyOct 6, 2023

Thank you so much for taking the time to share your feedback and I am so sorry to hear that your experience has fallen short of your expectations thus far! Please note that our Customer Support Team responds to 100% of all emails, voicemails, & Livechat initiations that we receive. If you reached out on the Musely App and did not receive a response, we kindly ask that you follow up via support.musely.com/hc/en-us/requests/new and an agent will be happy to assist you as soon as possible! Please also note that results can take 6-8 weeks, so please don’t get discouraged! Please make sure to complete your scheduled eNurse checkups, as completion of this program qualifies you for The 60-Day Result Guarantee! Additionally, we recommend reaching out to your designated doctor for any and all treatment related questions and concerns you may have to receive their personalized medical guidance. If you need instructions on how to contact your designated doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to to further assist you in reaching your skincare goals!