MuselyReviews of musely.com

Response from MuselyOct 3, 2023

Thank you for taking the time to leave your feedback! We are so sorry to hear that you did not see your desired results with your treatment and for any confusion or misunderstanding regarding our 60-Day Result Guarantee. We highly prioritize transparency with all of our patients, so we try to make our refund and return policies very clear on our website, during the ordering process, and throughout treatment to make this information appropriately accessible. If you use the medication together with the Musely app's eNurse check-up software for 60 days and are not satisfied with your results, we will refund you the full cost of the medication. We completely respect your informed consent as a patient, so we ask each patient consent to the eNurse software at check out in order to proceed. However, and if you have not seen your desired results with your treatment, we would be more than happy to help cover the cost of finding a treatment that works for you and produces the results you want. With that being said and for further assistance with this, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help. We strive to provide exceptional customer service and we make it accessible to all of our patients to contact us. We can be reached by email, live chat, phone and/or social media. Please do not hesitate to reach out to us to allow us the opportunity to assist you in achieving your desired results!

Response from MuselyOct 4, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you are not yet seeing your desired results with your treatment and that you are not satisfied with The Day Cream! Please note that results can commonly take up to 6-8 weeks, so please don’t get discouraged! Please make sure to complete your eNurse checkups, as completion of this program qualifies you for The 60-Day Result Guarantee! Additionally, we recommend reaching out to your designated doctor for any and all treatment related questions and concerns you may have! Our dermatologists recommend applying moisturizer prior to The Day Cream, as this will help the SPF spread more easily. We also suggest that you apply the SPF in multiple thin layers with gentle patting motions rather than spreading the cream on. This patting method will warm the SPF and help it absorb into your skin! Alternatively, you can see our alternative formula options for this product in our Marketplace here: https://www.musely.com/otc. If you have any questions at all, please do not hesitate to reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be happy to help! Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you in your skincare journey!