Kc
Changed formula without any notice
The doctor prescribe the original tropical formula. It work wonders. In the 3rd month my hair started to grow back. In a half year my hair was beautiful. And then they changed the formula. They did not make any note on it. I noticed in 2 months that my receiding hairline is coming back. I had no idea why. After extra 2 months when my hair went back to its terrible thinness, the doctor admitted the formula was changed for a stronger one. They took out finestrade and put dutesteride in it. I said it is not working for me. I am paying $70 a month for a treatment that does not work. I ask to I've me back the original formulavthat was working for me. They said that it is not available. So I cancel my treatment and went to another company who give me finestrade tropical treatment. My hair is growing again.
Response from MuselyOct 6, 2023
Thank you for taking the time to share your Musely experience! We are so sorry to hear that our new formula of The Hair Solution has not met your expectations and for any confusion experienced regarding this change. With the extraordinary care we take in developing, testing, and regulating our prescription medications, we continue to strive for providing our patients with the most potent, effective, and reliable treatments to achieve their desired skin and hair care goals! With that being said, our team of Board-Certified Dermatologists came to the decision to change The Hair Solution formula to replace Finasteride with Dutasteride. Both Dutasteride & Finasteride are inhibitors of the enzyme 5-alpha-reductase, which inhibits the conversion of testosterone to dihydrotestosterone/DHT (also known as "the hair loss hormone"). Dutasteride blocks 90%+ of DHT vs Finasteride, which only blocks 70% of DHT. Dutasteride also inhibits both type I and type II 5-alpha-reductase, while Finasteride inhibits only the type II enzyme. For these reasons and in alignment with our clinical research and trials, The Hair Solution formula has been changed to a stronger prescription that has yielded faster and more noticeable results for the majority of our patients. However, we are so sorry that this was not your experience and would love the opportunity to make it right! Please reach out to Musely Support via support.musely.com/hc/en-us/requests/new and an agent will be happy to help with covering the cost of finding a treatment that you love and produce the results you want! Again, we thank you so much for your time, patience, and consideration and we look forward to having the opportunity to further assist you!