Felisia A.
It took a couple days to get a…
It took a couple days to get a response, but when they did respond, it was very helpful information.

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Felisia A.
It took a couple days to get a response, but when they did respond, it was very helpful information.
Club M.
My last prescription for the Spot Cream did not include the HQ ingredient and my melasma (dark areas and spots) has come back. I would prefer my prescription to include HQ even if it is a low dosage. I am in a high UV index climate (central/south Florida). I am also in menopause. Even though I am not in direct sunlight often, I can't completely avoid some direct UV exposure. The fall/winter seasons may lower the UV index but we are having warmer winters. Most fall/winter days have a higher degree of sunlight UV radiation in this region. The HQ is the magic ingredient that restores my skin to its original tone.
Response from MuselyOct 6, 2023
Thank you so much for taking the time to share your feedback! We are sorry to hear about any confusion regarding your treatment plan and would love the opportunity to provide clarification with this. The reason our patient’s treatment plans include refills of The Spot Cream HQ Free+ is because our Board-Certified Dermatologists require taking a break from the Hydroquinone after several months of use. At Musely, our top priority is providing all of our patients with safe and effective treatment plans that help to achieve their skin and hair care goals! This does require taking precautions in balancing the ingredients that are freshly compounded into prescription formulas to allow our patients the ability to continue treatment productively to prevent any interruptions in treatment. If you would like to further discuss this, we kindly ask that you reach out to your designated doctor. If you need instructions on how to contact your doctor please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you with your skincare journey!
customer
This product just works. I have tried numerous creams and serums to fade my age spot on my arms and hands. This is the ONLY thing that has made significant improvment
Leslie T.
The Spot Cream is the best dark spot remover I have ever used. It’s amazing!
Lizzie T.
The miracle product that saved my face and my self esteem… after having a clear complexion dark spots started to appear and was sad and awful. Tried everything from different countries. Every laser, peeling and nothing. THANKS MUSELY! Mi skin I clear and young full again.
Vanessa
There was a big difference for me, and that change was quick - the first bottle. No more improvements after the first bottle though. I’m happy with what I have. I’m seeing a dermatologist that is familiar with Black skin and am continuing what Musely started.
Sharon S.
I tried so many otc creams for melasma none worked.Even tried Obaji, which worked ,but not as well as Musely, which was $100 a bottle. Even with make-up it was hard to hide the melasma.I have a fair complexion and realized too late what the dun snd birth control was doing to my skin.I saw the add for Musely and was hopeful I had found my answer. I followed the 60 day calendar religiously like I was told when I got my very first bottle. I was so excited to see a significant change after that first bottle.And took breaks like the instructions say. I stopped usage every three months for a month, which was hard when you're seeing great results.This is yr 2 and I don't need to wear make-up to try and hide the melasma. I am using the cream for maintenance. My cheeks still have a some melasma as that was my big problem area. But I am very pleased with the results.
Terri M.
The Spot Cream M+ really worked for me, my cream always can on time and I love the results. I'm about to go through the process again for my forehead.