MuselyReviews of musely.com

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are so sorry to hear that you have not seen your desired results with your treatment thus far and we are here and happy to help! Please note that with consistent use, results can commonly take 6-8 weeks, so please do not get discouraged! We highly recommend completing your eNurse checkups, as this program is specifically designed to help guide you through your treatment, advise regarding side effects, and helps to track your progress! We also recommend consulting with your designated doctor to request their medical guidance, as our Customer Support Team is not medically licensed to do so. With that being said and if you need any further assistance with contacting your doctor to discuss your treatment plan to achieve your desired results, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/requests/new and we will be more than happy to help. Thank you again for your time and consideration and we look forward to having the opportunity to further assist you!

Response from MuselyOct 6, 2023

Thank you for taking the time to share your feedback! We are happy to hear that you are satisfied with your treatment and we are so sorry that your scheduled prescription refill was shipped to your previous address. Please note that the instructions to change your shipping address are detailed on our website’s Help Center when you search “change address”. However, we are more than happy to assist with making this change on your behalf prior to your scheduled refill date! We would love to have the opportunity to make this right and ensure that you receive your treatment at a discounted price. For assistance with this, please reach out to Musely Support via support.musely.com/hc/en-us/requests/new. Thank you again for your time, patience, and consideration and we look forward to having the opportunity to further assist you in your skincare journey!