MuselyReviews of musely.com

Response from MuselyNov 24, 2025

We are so happy to hear that you are loving Musely! If you ever have any questions, feel free to let us know. :)

Response from MuselyNov 24, 2025

Thank you for providing your feedback, and we are sorry to hear about your concerns regarding the scent of your treatment. Please rest assured that slight variations in scent or color are common with freshly compounded medications and do not impact efficacy. At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!

Response from MuselyNov 24, 2025

Thank you for taking the time to share this with us. We’re sorry for the repeated reminders, we know that can be frustrating while you’re still healing from a deep chemical peel. Please take all the time you need to recover. Your skin’s health comes first, and we absolutely want you to begin using the product only when it’s safe and comfortable for you. We’re excited for you to begin your treatments, when you’re ready, and we truly look forward to hearing your honest review once you’ve had the chance. Feel free to reach out to us if you have any questions or need help. :)

Response from MuselyNov 24, 2025

Thank you for your feedback. We’re glad the courtesy credit was helpful, and we truly appreciate you sharing your concerns. At this time, we’re unable to retroactively apply Rewards to an order that has already been placed, but we understand your concerns. Your understanding means a lot to us, and we’re always here to help make your experience as smooth and transparent as possible. If there’s anything else we can assist you with, please don’t hesitate to reach out. :)

Response from MuselyNov 24, 2025

Thank you for taking the time to share your feedback Courtney! We are deeply sorry for any delays with your order, and we completely understand how frustrating this can be. Please rest assured that our Support Team is here to assist you. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!

Response from MuselyNov 24, 2025

Thank you so much for sharing your experience! We’re thrilled to hear that you’re already seeing such a visible difference with The Spot Cream and The Anti-Aging Cream. It’s wonderful to know they’re helping your skin look brighter and more radiant. If you ever have any questions or need personalized guidance on your routine, we’re always here to help. :)

Response from MuselyNov 24, 2025

Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Additionally, we apologize for the frustrations regarding the Consultation Period Extension Fee, this fee helps to compensate your designated doctor for their time and expertise. At this time, we don’t have access to your contact information through this platform, which prevents us from immediately following up to assist you directly. We’ve requested your details through Trustpilot so our team can locate your account and ensure this is resolved to your satisfaction. Once we receive your information, Musely Support will personally follow up to make things right. We appreciate you bringing this to our attention and would love the opportunity to turn your experience around!

Response from MuselyNov 22, 2025

Thank you for sharing your feedback! We apologize for any confusion regarding your order. Your designated doctor will review your Online Doctor Visit and use the information provided to determine whether or not the medication is suitable for you. If you have any questions regarding their decision, you can reach out to your doctor, and/or Musely Support. You can reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!