Chom
Customer service was amazing
Customer service was amazing
Response from MuselyNov 26, 2025
Thank you for your review, we're happy to hear that!

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Chom
Customer service was amazing
Response from MuselyNov 26, 2025
Thank you for your review, we're happy to hear that!
ELF
Fast response to messages. Quick action taken to resolve my concern/need. Very helpful associate.
Response from MuselyNov 26, 2025
Thank you for your review, we're happy to hear you're satisfied with your experience! :)
StevieRae
Had an issue with the pump on one of my brand new products…tried the troubleshooting that I was given to correct the problem, but still wasn’t functioning properly. Musely is sending a replacement, which wasn’t expected but so appreciated!!
Response from MuselyNov 25, 2025
Thank you for sharing your experience! We’re sorry to hear you had trouble with the pump, but we’re glad our Support Team could step in and make it right. We never want you to struggle with a new product, so we’re happy the replacement was helpful. If you ever need anything else, please don’t hesitate to reach out, we’re always here for you!
Otstot E.
Love the products. Best facial tx I have ever had.
Response from MuselyNov 25, 2025
Thank you so much for the love! We’re thrilled to hear that you’re enjoying the treatments. If you ever need anything or have questions along the way, our Support Team is always here to help!
Yolanda
Excellent product, excellent staff and Dr’s and Im happy!
Response from MuselyNov 25, 2025
Thank you for the kind words! We’re so happy to hear that you’re pleased with the product and had a great experience with your designated doctor. Feel free to let us know if you have any questions. :)
Amanda
Top notch CS every time I have needed it. Great job hiring, Musely, You’ve got a great team on staff!
Response from MuselyNov 25, 2025
Thank you so much for the wonderful feedback! We’re thrilled to hear that our Support Team has been top-notch every time you’ve needed help. We truly have an amazing group of people, and it means a lot to see their work recognized. We appreciate you being part of the Musely community!
Gin
It is still early days. But the Musely team has been very helpful and responsive. I look forward to enjoying improved skin!
Response from MuselyNov 24, 2025
Thank you so much for your review! We’re happy to hear that your experience has been helpful! It’s still early, but we’re excited for you as you continue your journey and start seeing improvements in your skin. If you ever have questions or need support along the way, we’re always here for you!
customer
the online account set up and getting started was fun and easy. the correspondence with the dermatologist was efficient and helpful. only only complaints are some of the auto responses regarding products were a bit generic and vague therefore i had to reach out to the dermatologist for clarification. also they sent me the wrong formula but rectified it quickly and without drama. i’m really looking forward for see all the great changes in my skin tone and texture.
Response from MuselyNov 24, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that getting started was smooth and that your communication with your designated doctor was helpful. We truly appreciate your feedback about the automated product responses, we’re continuously working on improvement. We’re also glad we could quickly correct the formula mix-up for you. Your patience and understanding mean a lot to us. :)