MuselyReviews of musely.com

Response from MuselyNov 19, 2025

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been. As we don’t have access to your account information through this platform, the best way for our team to assist you directly is by contacting Musely Support at support.musely.com/hc/en-us/requests/new?ticket_form_id=83545. Once your request is received, one of our specialists will personally review your case and ensure everything is resolved to your satisfaction. We truly appreciate you bringing this to our attention and would love the opportunity to make things right!

Response from MuselyNov 19, 2025

Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience and understand how frustrating this must have been. As we don’t have access to your account information through this platform, the best way for our team to assist you directly is by contacting Musely Support at support.musely.com/hc/en-us/requests/new?ticket_form_id=83545. Once your request is received, one of our specialists will personally review your case and ensure everything is resolved to your satisfaction. We truly appreciate you bringing this to our attention and would love the opportunity to make things right!

Response from MuselyNov 19, 2025

Thank you for your review, we're happy to hear you enjoyed your Musely experience! :)

Response from MuselyNov 17, 2025

That’s amazing to hear, we’re so glad you started seeing improvements within the first week! We appreciate your feedback on the pricing, too, and we’re happy everything was cleared up. Thanks for sharing your experience and for being a part of the Musely Community. :)

Response from MuselyNov 17, 2025

Thank you for your feedback, and we apologize for any misunderstanding regarding extending the Consultation Period Extension and the Prescription Change Request fee! The Consultation Period Extension helps compensate them for their time and expertise to review your medical information and photos and provide you with medical advice. While the Prescription Change Request fee is legally required and allows your dermatologist to write a new prescription or treatment plan for you based on your current condition and photos If you’d like additional clarification or assistance, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot. We are happy to help ensure your experience meets your expectations.

Response from MuselyNov 17, 2025

We are so happy to hear you are loving your treatments results. :) Thank you for your review!

Response from MuselyNov 17, 2025

Thank you so much for sharing your experience! We're so happy to hear your dark spots are already fading! We're here for you every step of the way, please let us know if you have any questions. :)

Response from MuselyNov 17, 2025

We're so glad to hear the prescription treatments are working well for you and that you've had a great experience with our Support Team. There are so many ways to save! We appreciate you being a part of the Musely community. :)