MusabelaReviews of musabela.com

Tennis angostos y pequeños. El talle de los zapatos no concuerda con el número que dicen. Ordene el número 12 ancho y no corresponde el tamaño. Además son muy angostos y me duelen los dedos. No volveré a comprar.

I ordered these shoes because I have neuropathy on my right foot I had foot surgery in 2011 and my doctor nicked a nerve I have had a hard time finding comfortable shoes now I purchased these shoes and am very happy with how comfortable and supportive they are …Thank you …

I ordered a pair of shoes in my usual size (11), but when they arrived, they were too snug. I requested an exchange, and the company initially told me to keep the shoes and that a new pair in the right size would be sent to me. Fast forward over 12 emails and several weeks later, I’ve been told multiple conflicting things. Now, they’re asking me to return the original shoes, in the original packaging, and they will only refund me 40% of my purchase. This entire process has been a nightmare – zero consistency, poor communication, and terrible customer service. **** Updated Review**** I am writing in response to your recent reply, in which it was stated that I received a replacement pair of shoes. Unfortunately, this is incorrect. I have not received any replacement pair, and this has added to the ongoing confusion around my order. Unfortunately, this is incorrect. I have not received any replacement pair, and this has added to the ongoing confusion around my order. Additionally, there have been conflicting messages regarding the return policy. Initially, I was offered a new pair of shoes, but when I selected the pair I wanted in my size, I was informed that they were out of stock. Now, I am being asked to return the original shoes with the original packaging, but I was also told I would only receive 40% of my money back. The inconsistency in communication and the lack of clarity have been frustrating, and the overall customer service experience has not met expectations. I would appreciate it if you could review the entire history of this issue and provide a clear, consistent response-

I ordered a pair of shoes and it took a month for them to arrive. When they did arrive, they were the wrong size. I ordered a 91/2 and received a size 8. On top of that, the right shoe has dirt marks on it. I requested an exchange and when I went to the exchange portal, everything in my size and the style I requested was listed out of stock. The return/exchange bit is a scam. It clearly states on their site they will cover the cost of return or exchange

THIS COMPANY IS A MINUS-10 IN MY BOOK..MUSABELEA SHARE THEY HAVE FREE RETURNS OR EXCHANGES BUT FAIL TO TELL YOU THAT YOU HAVE TO MAIL THEM BACK TO CHINA AND THAT ENDS UP COSTING ABOUT AS MUCH AS YOU PAID FOR THE SHOES. THE THING THEY ALSO DON'T TELL YOU IS THAT THEIR SIZES ARE DIFFERENT THAN USA SIZING ..THEIR FEET ARE SMALLER THAN OURS AND THE TWO PAIRS OF SHOES I BOUGHT USING THE SIZE I HAVE ALWAYS USED IN THE USA & I CAN'T EVEN GET MY FOOT INTO EITHER PAIR OF SHOES. NOT WANTING TO LOSE ALL MY INVESTMENT I CHANGED MY MIND TO EXCHANGE RATHER THAN RETURN ..THEN THE NEXT STEP I WENT TO EXCHANGE FOR A LARGER SIZE AND EVERYTHING I CLICKED ON SAID "OUT OF STOCK".. NEXT STEP WAS 4 LETTERS BACK & FORTH WITH THEM NOT GIVING ME ANY OPTIONS FOR WHAT I COULD EXCHANGE THE TWO PAIRS FOR..HARD LESSON LEARNED ...BUY USA !!

Since it will not allow negative stars I had to give one. These shoes are beyond the cheapest most uncomfortable “shoes”. I read several reviews all over and they stated how wonderful they are….its a LIE!! I tried to contact them to return and the will happily take the return but you cannot send them back to the warehouse in Chicago, you have to send them back to China, which means it costs you more to send them back than what you paid for them, so essentially they are stealing your money. DO NOT BUY FROM THEM AND WARN ALL YOUR FRIENDS AND ENEMIES!,

I have neuropathy and these shoes, made the pain so much worse. I didn’t give up easily, I tried wearing them daily for an hour and then took walks with them. I am going to donate them to good will because they are not for me. It is a nice quality and a pretty sneaker though.

I ordered shoes, they are not what expected, I work in a medical laboratory and have plantar fasciitis. They arrived didn’t fit, even though I ordered size correctly. So I thought I could get a full refund of what I paid ~ ( which is very close to 60.00), Emailed the “ team” back and forth for about a week only to receive this email below~ The restock and exchange fee are at completely our cost. You pay for shipping You can keep the actual shoes with you, and we will issue a 30% refund and a 25$ store coupon to you. Feel free to reach back and express your opinion on our offer. We are looking forward to your response. Kind regards, Musabela Team I did respond with why would I want to keep the shoes if they don’t fit and certainly are not of good quality?? Or get a discount store coupon 🥴 … no thank you! So buyer beware ~ Go to shoe store or other reputable sites~ Update: Do not believe the response from the team at Musabla~ I have all the emails from them~ So I will ask on this site directly I have shoes ready to mail back will I get a FULL REFUND? Not 30% with a store coupon but refund my full amount that the company took from my account? Last post: 2nd update The recent response from “ the team @ Musabela~ 🤦‍♀️ I didn’t call anyone a lier, but what you’re saying is false. I did go on the web-site tried to get the refund, put in the order number that “the team” sent me several times and this is what I get; “ order not found” I have no problem sending the shoes back, but I can’t get past this step and they know this. So now it becomes days weeks which we are hitting the 30 day policy refund.. People here’s how it goes , you order shoes, takes several weeks to get them, you spend 60.00 on what you believe to be good shoes for some people they love them great! For others such as myself they don’t fit but are the size I wear, and the soles are plastic, I figure just send back get a refund It’s not that simple and the company knows this. They say we will give you a full refund within the 30 day policy which is the day the shoes ordered~ Not from the time you receive them. So therefore I will not continue with this thread, I hope that the 60.00 I sent went to someone who really needs it~ Part 3: The order number is the one you sent me using the same email address that the “team” keeps replying too. I replied letting you know it didn’t work So how about this send me the correct order number instead Obviously at this point you haven proven exactly what I’m talking about ~ No worries I will put shoes on market place hopefully someone will get use out of them~ Consumers: Just go to any social media and read the reviews especially on Facebook, this company is known for scamming people ~ ALOT of people out of money and shoes! Wish I had read it before purchasing the shoes~ No one likes to have money stolen from them! They are out of China using an USA address It won’t take long until they will be out of business ~ Just DO NOT PURCHASE ANYTHING from this company ~ The response they will send you is auto response ~