Peggy
Customer service was great
Customer service was great. First pair shoes was small and they had the size I needed with in 3 weeks. The shoes are so light weight and quality above other shoes . Will differently buy again Thank you Peggy

At Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Musabela (musabela.com) has 463 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Peggy
Customer service was great. First pair shoes was small and they had the size I needed with in 3 weeks. The shoes are so light weight and quality above other shoes . Will differently buy again Thank you Peggy
Barbara C.
My experience of Musabela was awesome. Comfort & Style are rated a 10 meaning excellent. Barb Carpenter
Carolyn
The (Chinese) shoes run MUCH TOO SMALL by a size or two. When I tried to return them, I took them to FEDEX and it was going to be $130 to return them to CHINA. So I guess I'm out the $59 I paid for them to relieve foot pain. Don't buy from Musabela!
Response from MusabelaAug 16, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution. Musabela Customer Service
Scott L.
Based on the promos, I thought the sandals I bought might be a lower cost viable alternative to Orthofeet I usually wear. They're not! They are lower cost but nowhere near as comfortable. As a matter of fact, I had to use an Orthofoot insert to even wear them. The orthotic they included was a joke. The only way to keep it from slipping out the back of the sandals was to glue it in. Another poorly designed and made Chinese product.
Response from MusabelaAug 14, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution. Musabela Customer Service
Michelle C.
I order a size 9/12 wide and got a size 4...I have emailed and called no response...i should've read the reviews first i would've never brought them.Now i'm out of $59.99.
Response from MusabelaAug 9, 2024
Hi Michelle, upon checking your order We can see that you actually ordered a size 4 and not 9.5 as you stated above. We also don't see any ticket associated with your email address. If you had reached to our support team, you would have already received your free replacement order. Therefore, this review should be considered improper. You can still send an email to [email protected] to get your order exchanged for free. Musabela Customer Service
Nakia H.
I brought two pair shoe for my plantar fasciitis and I 💕 my shoes . Helps me walk and feet feels great
Jan
I am 77 years old and have plantars faciitis which has grown extremely painful and causes me to lose my balance often. I now use a walker so that I don't fall. After walking in the Musabela tennis shoes I bought, my pain has been reduced and I walk much steadier. They are very nice looking as well. Also, the Customer Service is excellent!
Angela F.
I tried this shoe on and wore it 3 times to make sure I was not having a bad day. There is absolutely no support. If you can wear soft shoes without support, these shoes are for you. I even put in support insoles and it is too soft of a shoe for myself. Very disappointing, because they are adorable, blue and pink.
Response from MusabelaAug 8, 2024
We're sorry to hear that your experience with our service fell short of expectations. Please reach out to our complaints department at [email protected] to address your concerns and find a solution. Musabela Customer Service