MusabelaReviews of musabela.com

First of all, this company is deceptive with the letters USA in their name. These shoes are made and shipped from China, which explains a lot…including the 5 week shipping wait. The quality of the shoes is absurdly awful. Cheap plastic soles that cannot possibly last for very long, absolutely flat insoles with included “free” bonus insoles. How can they be bonus insoles when the shoes have absolutely no support on their own? I was suckered into purchasing not 1, but 2 pairs of these “shoes” because the second pair was offered at a significant discount. When I finally received the shoes, I noticed right away that they were not the wide width that I had requested. Actually there is no indication of size on the shoes at all. After realizing the poor quality, I initiated a return request on the website with their 100% satisfaction guarantee. After 3 separate requests, I finally received a reply, accepting my return request. All I had to do was ship them back at my expense. Not a big deal until you find out that you must send them back to…you got it…CHINA!!! Anyone who has experience with international shipping knows that it is super pricey…so to return my 2 pairs of “shoes” with “free bonus insoles” that I paid nearly $100 for, I get to pay approximately $50 to ship them back. Does any of this sound deceptive to anyone??? BUYER BEWARE!!!! I sincerely hope that a class action suit is persued. Edit: As to the reply that I got below…I have already contacted them several times to try and resolve this matter and only received the one reply about how to send them back to the address in China. Nowhere on their website do they indicate anything about this being a business in China or that the returns will require them to be shipped there. The package that I received was sent from Elk Grove, Illinois…so why can’t they be returned there? This company is a complete fraud. I wish I knew how to file a class action suit. I would do it in a heartbeat! These scammers need to be stopped!!! And to the Musabela customer service “person” who replied to my review..you have my name, address and email. If you really want to make it right, you will contact me, since I can never get a response. I won’t hold my breath!

Ordered three pairs of men's size 12 and received three pairs of women's size 12. Took forever to get here and not able to wear.

Shoes don’t fit. Try to return. Will not send me the return address to send them back. Quality of the shoes is cheap. Not what’s advertised The phone number to contact them does not work

This was the worst experience I have ever had ordering a product online. I wish I had found these reviews before ordering. My experience was just like so many of these reviews. I ordered online from an apparent California based company. My shoes were shipped from China and took 34 days to arrive. I repeatedly reached out requesting assistance and while I got a reply, it wasn't helpful. The shoes finally arrived and not only do they not fit but they are so cheaply made. Terrible quality. I started the return process only to find that I have to send them back to China. I priced it out and it will cost me more then what I will get in a refund. This company is a total scam.

you make it impossible to return your cheap plastic china shoes. I finally got an address to return them to an you have to ship back to china. cost 58 dollars for a 74 dollar pair of shoes that are too wide , no size in them an no name on them nowhere. they told me they would give me 20 percent an keep them an a gift card for 25 dollars. I wont ever be stupid enough to buy anything from that fraud company again. they advertise musabella USA but they are from china. they buy a warehouse full of shoes from china an if you have to send them back you have to send them intentionally. I throwed them in the trash. couldn't even give them away.been ripped off

First I ordered these shoes in March. I ordered pink and blue shoes. I received the shoes in late April. The shoes were black. I emailed them and told them these were the wrong shoes. I was told to take a picture and emailed it to them I did then they wanted to see the size. I said what difference does the size make if they are the wrong color. This has been going on since late April. They are full of crap. Do not under no circumstances buy from this company. If I had seen these reviews I would not have done so. They also wanted me to send back the wrong shoes that they sent me at my expense. The gall of them!!! I hope they go out of business.

The company does not respond to refund requests on the portal and their phone number for customer service is fraudulent. I am stuck with a plastic pair of sneakers for $70.00. They came from China but Musabela advertises made in U.S. Total scam company. Do not buy from here.

As many others, I thought these shoes came from the USA and were called ortholight. Ortholight not indicated anywhere on shoe. Took weeks to deliver (from China). Made 4 requests on how to return these poorly made shoes. No answer. Called credit card co to dispute. Stay away!