Multiplay GameserversReviews of multiplaygameservers.com

Response from Multiplay GameserversSep 28, 2017

Hello, I apologise that you feel this way, but I'm afraid that the IP changes you have experienced are a necessity. The only reason a voice comms IP will change, unless you request it, is if we are doing hardware upgrades. These upgrades are essential in order to allow our customers better uptime, bigger servers and overall a better service. We aren't going to stop doing these upgrades, as that would mean that our voice comms servers have no future. I understand that an IP change is frustrating and in an ideal world we would be able to purchase new machines and keep the IPs, but that simply isn't the case. If you want to switch service due to this, I completely understand, but I can assure you that these changes aren't just because we want to upset our customers, rather we want to give our customers the best hardware and service that money can buy. If you wish to discuss this in more detail, please feel free to send in a support ticket, which I will personally respond too. Thank you, Mike Assis Technical Operations Lead.

Response from Multiplay GameserversSep 28, 2017

Hello, Thank you for your review! We really do appreciate it :D Mike Assis Technical Operations Lead

Response from Multiplay GameserversSep 25, 2017

Hey! We appreciate the feedback and we hope to continue to provide a good service. KB

Response from Multiplay GameserversSep 24, 2017

Hello Owen, Thank you for your feedback, I hope we continue to give you great service with fast responses. Zak

Response from Multiplay GameserversSep 25, 2017

Hey Mr_Blade, We appreciate the feedback and we hope to still improve on it to make it even better. KB

Response from Multiplay GameserversOct 4, 2017

Hello! Thank you for your detailed and fair review, We'll definately be reviewing this and taking your ideas into consideration. Thanks, Ryan ---------------------------- Hello SunBro, Thank you so much for your edited review! We really appreciate you taking the time to come back and update everyone. I'm glad that my team have managed to get this sorted for you and also offer you some kind of compensation for the down time. Please do let us know if you need any further help and we'll do our best to try and get everything sorted for you :) Thanks again, Mike Assis Technical Operations Lead

Response from Multiplay GameserversOct 4, 2017

Hey Unknown, We are sad to hear this was the your experience with us however we have taken the feedback on board. We currently are working on new alerting systems that will alert to our support team when ever the dedicated server branch is updated. Mods have gotten a overhaul the past few months to auto update as well so that removes the need for anyone having to manually process this as well. We hope to move forward from this as a way to improve on the service. J20

Response from Multiplay GameserversSep 19, 2017

Hello Matthieu, Thank you for your review! I'm glad that our support team have made your experience with us a pleasant one. I appreciate that the server management for factorio is quite manual and I can assure you that we are always working on making the system easier to use. If you have any suggestions on what you'd like to see from Clanforge and the general server management, please do let us know :) Thanks! Mike Assis Technical Operations Lead