Servers are fantastic, All Mods are loaded Fine, Graphics are just unbelievable, only problem i have, that really bugging me at the moment is, i cant take my character to me other clustered Server, i have to make a new one up, im thinking it might be something i have done in the setting, but if i cant work it out, im sure customer help will.
AL
Askaru L.
Savegames are bad!
Savegames are bad!
Response from Multiplay GameserversAug 22, 2018
Hello Askaru,
Thanks for the feedback.
Please could you get in touch with our support if you have not already so we can look into this issue for you.
Thanks,
Magnus
ER
Eric R.
I have mixed feelings with these guys
I have mixed feelings with these guys. I moved my account from creeperhost over to Multiplay and had a server running Farm Sim. A few weeks in, everything is going smooth, then we realized we can't connect to the server. A number of people at this point had invested >50 hours into the server. I log in, the server is 'up' in a vanilla state, without the mods or settings. So I submit a ticket and after a few days of back and forth (of which I was asked if I had a backup, which I didn't), it's revealed that the server was moved to a different location, and there are no backups from the old server. At that point everyone I was hosting the server quit and didn't want to invest the time into it again.
Support did try to help after the fact, I was given a free month as it was unplayable, but the damage was done. The price was great, and I would likely have been with them still except for them losing everything we had.
Response from Multiplay GameserversMay 19, 2018
Hello Eric,
Thanks for your feedback !
I am very sorry this happened to your service and we will always do everything we can to prevent such actions happening again.
Kind Regards,
Magnus
FR
Felix R.
Awful Eco server administration, BUT very good support response times
I rented an Eco server. If you only want to play on default settings this hoster is very good, the setup process did everything to get a standard server for 2-4 people with a worldsize of 72x72 running.
But here comes the issue now:
I wanted to create a server with a size of 200x200.
I set the WorldGenerator.eco parameters in the profile, deleted the current world (the 72x72 one) and started the server. Instead of the server generating the new 200x200 world as is default behaviour in this case, the 72x72 I just deleted was again place in the folder.
I now had to generate the 200x200 world on my machine and had to upload that to the hoster. Since I don't have an ftp-access I used the administration panel. What I really disliked here is that I had to wait for approval of my upload before I could start the server again. Approval took 21 minutes which is a very fast support response time, I still disliked this part.
The 200x200 did run smoothly now, BUT here's the kicker: If I want to change the standard skillgain values my changes are not applied. I have experience with changing those values from running a server on my local machine, but every config change I did was not applied with the server restarts.
This is ultimately the reason I canceled my server, the reply to my refund wish was super fast, so I have so give huge props to the support team.
TL,DR: Support team is very good, but at the moment I wouldn't recommend this hoster to anyone looking for an Eco server with nonstandard settings.
Response from Multiplay GameserversMay 19, 2018
Hello Felix,
Thanks for your feedback.
We are working on improving Clanforge to provide better functionality for running your server.
I believe I know what was causing your configs to reset all the time so if you ever want to come back we can look into this.
Thanks,
Magnus
XS
Xs
Not sold as advertised
Not sold as advertised.
Was expecting a fully functional server, what I got was a barely functional mess of ticket after ticket after ticket.
Response from Multiplay GameserversApr 26, 2018
Hello Xs
I'm really sorry to hear that. I believe that my manager has reached out to you via email to discuss this.
WL
Wil L.
no hardware available for my order (UPDATE: hardware was available within 15 minutes, but I had already canceled for the reasons outlined in the full review)
I signed up for a Terraria server and after going through all the steps to set it up - including payment - I was told that the company didn't have the hardware to fulfill my request and that they'd be adding more soon. Since it was a holiday weekend, I didn't know when to expect fulfillment, so I canceled my account in disgust and ran the server myself from home.
UPDATE: (1->3 stars) Hi, Jack! Thanks for the response. If the message I had received had mentioned any expected time frame I probably would have waited for it. I canceled my order because no time frame had been mentioned and it was clear from the message that a human would need to get involved on a holiday weekend; I thought it might be days before my server landed and I wanted to play with some friends that weekend. We've finished playing Terraria for now, but I'll try Multiplay again next time I'm in the market for a game server.
Response from Multiplay GameserversFeb 1, 2018
Hi Wil,
We try to have machines set up automatically, but sometimes it requires a member of our team to set up the server manually. In this case, I can see that we set up your server 9 minutes after you received the email stating that we did not have capacity in the region.
I am sorry that you had this bad experience, and if you could give any suggestions on how we can improve our response messages, such as the one you initially received, this would be greatly appreciated.
Kind Regards,
Jack 'CJT' Tovey
Multiplay Support
VA
VANEX A.
Support team needs fixing
I was looking for a TS3 server, came to check multiplay and saw they were offered at a competitive price here. It wasn't all great though:
- After about 1-2 months, server group icons stopped working (wouldn't download), avatars stopped working(wouldn't show/download), and click selection kept flickering between two different people. After going back and forth with support for around two weeks, who were more clueless than me (linking me to random google search results of ts3 issues, giving wrong info etc) I almost gave up.
The ticket was taken over by Kevin Baker of the support team. I have to say, Kevin handled it very well and came to the TS3 (instant chat) to resolve it. More progress was made in that hour than the whole two weeks prior.
I asked Kevin about a message we were getting "the server is using an invalid licence" - I asked if we should be worried. He claimed that we shouldn't worry as this just something that needed to be cleared up with TS3 staff, but told me the licence is valid and the message should go in a few days.
Now today, we are seeing a message saying the server is blacklisted. I asked support, and get told some random rubbish that I should reset my server as the permissions could be wrong. I'm not even in support - but firstly, how do permissions have to do with a blacklisted server? Secondly, no permissions were changed and I can't just wipe the server when I have configured it so much.
Pros of multiplay
- Kevin Baker is good support, thank you for help
- Affordable TS3 servers
- Good uptime and low latency
Cons of multiplay
- Many issues seem to crop up with the servers
- Most of support have no clue what they're doing
Please fix your support system!!
Response from Multiplay GameserversJan 4, 2018
Hello Vanex,
Thanks for your feedback.
I will make sure Kevin Baker finds out about your praise.
We are always working on training our support.
Kind Regards,
Magnus
DU
Dunkie
alot better service now!
After having my main issue resolved im changing my review because ive gotten a way better service!
Response from Multiplay GameserversDec 15, 2017
Hi there,
I am sorry to hear that you had a bad experience with us. Could you provide us with a ticket number or link so that we can investigate this and try to either resolve your issue, or improve our performance in the future?
Would you also be able to provide the IP address of the server if at all possible, so that I can check the machine directly? I want to check everything I can before I pass this onto our senior team?
Also, some good news. I have managed to track down your server files. I will put them in a zip file and send them via email to you. I should have this done in the next 10 minutes.
Kind regards,
Jack 'CJT' Tovey